Activation of advantage pack without confirmation

Hi, My name is Kapil Rawtani and I am using Airtel from last 6 to 7 years and must say that this is the best in network coverage but worse in customer care.

I received a call from your executive Mr. IRFAN on 4th Nov09 regarding advantage pack in which i was not interested and i told him do not activate this pack but I have received a message today 7th Nov09 that the advantage pack is activated I dont know why he has activated the pack when I said NO.

On 7th Nov09 I called Airtel customer care and I through to Ms. Sarita and I informed her about my problem after which she disconnected my call.

This is how your customer care executives work and harras the customer who are using Airtel from last 6 to 7 years.

Hope you will do the needful.

Thanks and regards

Kapil Rawtani