Defective Furniture

I bought a living room set from value city two years ago. I have had nothing but trouble. The love seat is coming apart a the seams. The couch the springs are coming through along with iron along the creases. I have called twice with no response. I have spoken with a store manager who has given a number that no one has returned my calls. He also made it very difficult to get that number. The only story I get is that your furniture is out of warranty and you didn't purchase an exstended warranty. I am sorry. How ever i don't feel i need buy a warranty for structural. I did purchase for rips tears and stains.I think this is crazy and my furniture needs to be replaced or repaired.