No customer service!

The store manager has no customer service skills and the store it's self seems disorganized. She wont allow you to buy a single product and you are un able to exchange a product if you recieved it damaged! It is rediculous. This store doesn't even carry the rewards card. A friend of mine bought a game system where the wires were no good and she wouldn't even let her exchange for the same product! She bought it only the day before!