T-Mobile Poor customer service

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You have been connected to ~Francine G.

~Francine G: Hi seavon , welcome to T-Mobile live Chat. I�m ~Francine and I will be happy to assist you. My rep id number is 1320053. Please give me a moment to review your question.

seavon moses: ok

~Francine G: Hi Seavon, may I first get the pin number verified on the account please?

seavon moses:

~Francine G: Thank you. I am very sorry for your loss. What I am able to do is give you for the outage last night is $5.00 credit. That all I can do on my system.

seavon moses: i need to speak to supervisor

seavon moses: because of your service i was not able to talk to my dieing friend

~Francine G: Let me see if one is available Seavon.

~Francine G: Seavon I am now transferring you over to my Supervisor.

~Jordon A has entered the session.

seavon moses: thank you

~Francine G has left the session.

~Jordon A: Hello Seavon, my name is Jordan A and my ID is 1347283. I am a Supervisor with Web Correspondence.

~Jordon A: I am very sorry to hear about your loss.

seavon moses: last night i was talking to my friend on his death bed, the phone dropped and the service was off

seavon moses: till this morning, i called in to customer service and spent

seavon moses: 2 hours on the phone and was not able to speak with a supervisor, the agent transfered me to a diffrent department

seavon moses: that agent put me back in que, it seems like no one in tmobile wants to take

seavon moses: any responsibilty for what happen, i ask for a credit of my whole month service, it hurts me to my heart that i was not able to talk to him before he passed

seavon moses: i will never have the chance to say the things i needed to say

seavon moses: and you all are offering me 5.00

seavon moses: are you serious?

~Jordon A: I am very sorry to hear for your loss, Seavon. I definitely understand your situation, and sympathize with you. The credit that we are able to offer for the outage is $5.00.

seavon moses: i wonder what type of company that this is

seavon moses: after i finish, taking this to the media, its not going to pretty

seavon moses: none of you can sympathize with me because it wasnt you that it happened to \

seavon moses: this company is, a mess!

~Jordon A: I have also lost a very close friend recently, Seavon. I can definitely sympathize with your situation.

seavon moses: if you can then you should understand, if you pay for a service and it

seavon moses: goes out on you in a time like that

seavon moses: and the service company claim tthat they have dependable service

seavon moses: what would you want

seavon moses: i am not asking for a year of free service, i am asking to be compesated, correctly

seavon moses: not 5.00, what is that and i have to carry this around with me for the rest of my life

seavon moses: your last rep started to trouble shoot my phone, i asked her do you not know that the service was out

seavon moses: and that there is nothing to do with my phone

seavon moses: she had ne for 1 hour and 30 min before she asked me for my phone number

seavon moses: what is this

seavon moses: and now you add insult to my hurt with 5.00

seavon moses: credit

~Jordon A: I am sorry if there was a misunderstanding earlier, Seavon. We are offering the credit of $5.00 for customer's that were affected by the issue we experienced last night.

seavon moses: i am i the only one here that heard me say my friend died in after your service went out

seavon moses: i am emotionally, screwed up behind this

seavon moses: but lets see what a attorney would say, and what your company would say about you when this hits the media

seavon moses: of course they will cover there own butt iam sure and place blame on you

~Jordon A: I am very sorry for your loss, Seavon. I am able to provide you the $5.00 credit for the outage that was experienced last night. I am unable to provide anything further at this time.

seavon moses: not a problem i am going to take this to the next step

seavon moses: i thank God that this conversation can be printed

~Jordon A: Definitely. You should see a printer icon below that will allow you to print or e-mail this conversation to yourself.

seavon moses: i see it thank you jordan

~Jordon A: Is there anything further I can assist you with at this time, Seavon?