Against The Roomstore/TRS, AZ

Complaint against the Roomstore and TRS Financing which is inside The Roomstore in Glendale, AZ. I have gone around and around with the RS and TRS because of overcharging me for delivery and not honoring the "real" sale price of a sofe which I did bring ad paper into store when I purchased sofa also they did not disclose they would charge $65.00 for delivery as I was told $45.00 but they stated because they brought on Sunday $20.00 extra, The manager Dominic stated "he would credit me the 20.00" when I went into store this is what happened. They laughed at me and made fun of me and did not refund the $20.00 nor honor the overcharge of the sofa of 10.00 and TRS also lied. I was told by Aaron it would be written up as a lease but on 11/1/2009 changed to 90 days same as cash because I WAS NOT LEASING as I gave $180.00 down and not as a lease. I called RS customer service and they contacted the Roomstore in Glendale and stated this "it was agreeable with RS and TRS that I would be refunded credit $20.00 plus the $10.00 and it would be 90 days same as cash." I stated okay.. I was grateful and thought it was over. BUT since then no credit and TRS has not only threatened me and been nasty but stated they know nothing of this and they have been holding a $125.00 check I sent them USPS Certified Mail and Aaron the manager is a real nasty person and total untruthful. They want to have me pay $1200.00 for a cheap couch that had to be replaced within two weeks. I had asked for a refund within 72 hours and Aaron gave me static and stated I would see no monies if any for 30 days.

The total cost of sofa is $347.00 and I have paid $305.00 and have asked for a pay off amount which they refuse to give. Aaron told me the only way he would give me 90 days same as cash is if I buy more furniture.

I know as the Good Lord does that The Roomstore CS had resolved this problem but now TRS is pretending they know nothing and are playing nasty hardball. The Roomstore is not supporting the truth (Sylvia) I am a senior and disabled and I have so stressed out behind this as a cheap sofa is not worth all this but I do not have $305.00 to give away.

Thanks

Comment On This

TRS is the worst "finance" company ever!!! However, Rooms to go is company I went to who intoduced this company. Shame on Rooms to Go. Here is my complaint:

I recently purchased a livingroom set from Room To Go...Sofa, loveseat, 2 end tables, center table, and 2 lamps. Well, the total came to a little over $1150.00. I could not afford to pay for it in cash at that time, however, would have came out better paying it that way. I was introduced to TRS, by the sales associate. When I spoke with a TRS rep, he told me I would have put about $350.00 down and pay about $205.00 a month with agreement of 2 years. At first, I was sort of shocked in regards to the down payment because I have never had to pay that much down on furniture whose stores have REAL IN HOUSE FINANCING! Anyway, after further being explained about program, I became even more shocked that 98% of the monthly payments would be going towards leasing fees and taxes....after a 2 year period...mmm, let's see, that's about $5000. Anyway, I decided to go ahead with the contract (it was actually 3) and get the furniture...because of what I was explained, I could pay off a piece anytime I wanted to and would only have to pay the payoff balance for that piece with sales tax, if the piece was over my monthly payment. And besides, I really wanted the livingroom set...it was on sale. So I paid the down payment. A couple of weeks later, 5 days before my due date, I called to verify the payment process and to get the total payment amount for the piece I was going to pay off. I was told the same thing, by a female manager, pay the payoff balance for that piece with the sales tax...that came to a total of $405.80. Came in and paid that amount...no problems. Ok, couple weeks later, I call to inform them that I may not be able to have the whole amount to pay off another piece/contract (the 2 end tables, center table, and 2 lamps), therefore, I wanted to see how much I would have to pay for just the tables vs. the whole contract. I was then told by a different female, if I pay off this contract, I would have to pay the payoff balance, sales tax, and the lease fee for the other contract (which was the sofa). I was outraged!! She told me that is the way she understood it. I told her that is not what I was told...I was told I would only have to pay the payoff balance and sales tax, which should have came to the previous amount of $405.80. Spoke with the same female manager and she confirmed I would only have to pay the $405.80, if I paid off this particular contract. However, if I only wanted to pay a separate piece off the contract, I would have to pay the payoff balance for that item, sales taxes, and lease fees on other items not being paid off...which was about $350.00. So I decided from that point, it would be better for me to just pay off that contract. Well, low and behold, I get there the day before monthly payment is due and is told I have to pay payoff balance for the contract, sales tax, and about $75.00 (lease fee) for the sofa I was not going to pay off. I was only expecting to pay the $405.80...and now I get slapped in the face with an extra $75.00 charge. I was hot!!!! And the funny thing is, all three reps were in TRS center. The guy and manager tried explaining it to me, however, I decided to pay the whole thing off, which was a little over $850.00. No sense in arguing over something that is not going to change. However, what I did not understand is why I now have to pay the lease charge for the item not being paid off when I didn't have to pay this the first time. What I mean is,when I paid the loveseat off, I didn't have to pay lease fees on the sofa and tables/lamps. It really confusing to understand something when you have different people telling you different things. And it's very sad that rooms to go have a financing company like this ripping people off left and right. This is a real disgrace for hardworking people who can't afford to pay for furniture in cash or have great credit and can't get credit card approval. Not everyone is that lucky...doesn't mean that they are not good, decent, hardworking people.