Sears Home Delivery

Bought refrigerator online from Sears.com on Tues 11/24 for delivery on Wed 11/25. I took the day off from work for the delivery. When I called Wednesday morning inquiring about the status, I was told the order "never dropped" to delivery and delivery would not happen that day. The supervisor offered 10% discount and waived my delivery fee. Delivery was rescheduled for Saturday morning. The morning delivery time was stressed. No one would be home in the afternoon. No problem I was assured. Called again Friday morning stressing morning delivery. No problem, it is in the notes. Received automated call Friday evening, delivery would be between 2-4 in the afternoon. Back on the phone with them. Nothing could be done. "You will need to reschedule". Another supervisor said that delivery would be between 3-5 on Sunday. After numerous calls Sunday evening to customer service saying the driver was enroute, got call from warehouse at 9:15 pm saying that can't locate the driver and would have to reschedule. They don't know where the driver and the truck are. (No GPS?)There were at least 10 other people on the route who are similarly affected. Offered a $100 gift card. The new delivery date is Friday evening after 5:00 pm. I was told that was the first available date. We will see. Pretty soon the refrigerator will be free.

Overall I have called customer service 8 times and have been on hold in total about 90 minutes. The reps on the line are worthless and keep saying they are sorry. Stop being sorry and do something to resolve the problem! Each time I had to get a supervisor (another 10 minutes on hold) to get any legible response.

I have PLENTY of appliance sellers that I can choose from. I thought I'd try Sears. This will be the LAST time I choose them. I was warned from friends that Sears is a horribly run company. I whole heartedly agree and will pass the word to everyone I know!