UNFAIR PRACTICE ON PHONE ORDER

On Nov. 7th 2009, I ordered the dual saw

and the person that took the order was

made aware that I only had prepaid visa

to use and I wanted flex pay, he said no

problem and the total amount to be

debited was $79.93 including shipping.

The company took the amount from my

account and I thought the saw was being

shipped since they removed the money

from my account. Today I tracked the

order and only to find out they never

shipped the saw because they said that

prepaid visa can't be used for flexpay.

I would not have minded if they did

not take the $79.93 from my account the

same day I ordered it. It is usual

practice for a company to take the

money when they are ready to ship the

order. I have ordered by phone, online

and that is the usual procedure. This

company took my money and did not ship my order and when I talked to the

Customer service, he tells me I have

to send my statement from my bank to

the Accounting and they'll review it

and I'll get my money back in 10 days.

They had my money since the 7th of this

month. They should have returned it

the moment they decided not to accept

my payment. I think they should send

the saw since they already took my

first installment. Theyre causing a

hardship since we need that saw to

be available before the end of the month

I send them a fax on my statement and

a letter showing how dissatisfied I

am with them.