Bernhardt Furniture Falling Apart

I purchased a Bernhardt chair and ottoman. Bernhardt claims to make quality products and, therefore, the increase in cost is justified. However, the fabric on my chair and ottoman started disintegrating less than two years after purchase. The fabric has a design on it made of chenille and the chenille just falls off of it so now I have bald patches all over the chair and ottoman. In addition, the cushion on the back of the chair was never filled properly and looks like a squished brown lump - not very attractive and not easy to sit in. You can't make the cushion stay up - it just flops over. I have followed up with my salesperson and with Bernhardt to no avail. They always say they will get back to me but never do. I have shown pictures to furniture repair shops and to local furniture stores and they all say that it is faulty workmanship.