reachout wireless

I dont know if this is gonna do any good but here goes.

&#160

I am 57 and diabetic, I live on SSI and that is my only source of income.

&#160

Recently I applied to reachoutwireless to get a government cell phone as I live alone and cant afford phone services.&#160 I got the phone alright!!&#160 And it does NOT work. Now excuse me for wondering...but doesnt the government PAY this company to provide working cell phones for the poor?

&#160

If someone were to happen to me and I couldnt call for help I do believe I would have my family SUE THE PANTS OFF OF THEM.

How do I make the government aware that they are doing this?&#160 Isnt that like fraud or stealing?&#160 I am NOT the only person who has gotten a broken phone either.

The others persons phone wont even turn on with a full charge. With mine some of the buttons dont work.

I have contact reachout wireless and they told me to get it fixed or mail it back at MY expense. If I had any money to do this I would be able to afford a regular phone service wouldnt I?

&#160

I have sent them at least 8 email and made about 10 calls to them and I either get NO reply or this line of BS.

&#160

Please help us here in Michigan and help the government. No wonder our country has no money, people like reachout wireless are ripping it off.

&#160

Thank you

Deborah

Grand Rapids, Michigan 49504

Comment On This

i have had this cell for almost year and it has never rung ive talked to someone there and had it working for 3 or 4 days and quit all it does is vibrat also the bay=ttery goes donw on one call that may las 30 minutes after chargeing all night i would like to have another phone if at all possible i do call out on it and maybe text but dont hear it when it replys red light only flasy thanks for your reply in advance im am corgually Harvey Anthony

Comment On This

Comment On This

I too have had problems with reach out. I had lost the first phone i was sent so purchased a so called upgrade that failed after two weeks. In this time period i found the original phone i was sent and requested service be switched back and was told this was not a reach out wireless phone. however it was the first one i was sent. I was put on hold numerous times and i do believed my account was flagged. I say that because I WAS KEPT ON HOLD and sent from one person to another.

Comment On This

It is a combination what everyone here said. They don't know what they are doing. The music when you call it is extremely irritating. You usually have to wait 30 minutes to speak with a human there. Yes they are in India. Yes they are scamers. Yes I do think that the US Federal should sue Trac phone or ANY OTHER company That is using the US government name undercover to tell lies to customers already involved with reach out nightmare wireless. Someone should get them and put in JAIL or terminate their worldwide company. If you can find them in a cyber world.

Comment On This

i just got my phone and it did not work. i called the number were i ordered and they sent me another phone and they paid the shiping and handeling. the second phone works, then when i added menutes to it on the first i had to wait 5 to 10 days. on the 4th day i called the number they want you to call and was put on hold forever then i called the number i ordered it from and they put the minutes on the next day. i think they just don't know what they are doing.

Comment On This

Reachout wireless is a scam honey they scammed me they are not cheap nor are they free anyone on here who thinks you should be honored is working for them they arein India as well not america and could care less they just lie over the phone and they offer minute packages but if you pay your plan you cant get the extra minutes you bought until you stop. So if you are on a five dollar plan for 500 minutes and you buy addition minutes you wont get them until after you go off your plan you cannot get more than the plan and if you buy more minutes they will give them to you a year later if you are on your plan for a year. so If you buy 1000 extra minutes for ten dollars you wont get them until you cancel your five dollar plan then you can get the 1000 minute at 250 mins a month for four months you cannot get them if you buy a plan you wont be able to understand it if you live in the USA because americans dont do business this way it is very tricky and alll the employess are from india

Comment On This

i can't seen my picture 2 facebook i did32665 and it said failed sending what am i doing wrong

Comment On This

"No wonder our country has no money, people like reachout wireless are ripping it off."

or is it whiney people who feel entitled to freebies at government (tax payer) expense. I feel for your troubles, but those of us who use these services are the burden, more than these companies are.

Comment On This

I recently recieved my phone a motarola razor. Not a cute phone but, works very well. It stands to reason since, the phones are refurbished some of them may not work as well as they should. Since Reachout wireless is furnishing these phones for free, it is not in their interest, to pay to have them sent back to them. I suggest you get online if you can, or have someone do it for you, go to the website and pick another phone you can find them as low as 6.00

Comment On This

YES THE ARE IN I FEEL DEBORAH I BEEN IN THE SAME BOOT DON'T OFFER US A WORKING PHONE IN TAKE OUR PERSONAL INFORMATION OFFER US A PHONE TO CLAIM IT WORKS IN IT DON'T THE IGNORANT PERSON THAT MAN THAT DUMB REMARK NEEDS TO BE SLAPPED IN THE MOUTH, I'M ON THE THIRD BS PHONE THEY KEEP SEND THESE BS PHONE ACTING LIKE THERE HELP BUT THERE CAUSE STRESS ON THE ONES THAT TRULY NEED IT IM DISABLE AND WHEN IM OUT I NEED THE PHONE CAUSE AT TIME I LOSE MY BALANCE SO IN CASE OF EMENGENCY I NEED A PHONE IM ON A FIXED INCOME WERE I CANT EFFORD A PHONE AN YES I WOULD APPRECIATE IT IF IT WORKED LIKE THEY SAID AND dEBORAH IF I GET HURT IN I SUPPOSE TO HAVE THIS PHONE FOR USE AS BEING LOW INCOME IN DISABLE U BETTER BELIEVE IM CALLIN AN ATTORNEY CAUSE DON'T MAAKE PROMISES THAT YOU CANT KEEP FOR ANOTHER DON'T SEND A PHONE FOR MY NEED AND IT NOT PROVIDING ME THE BENIFITS OF MY NEEDS

i REPORTED THEM TO BBB CAUSE THIS JUST DONT MAKE SENSE SO WHAT IF IT FREE DON'T ADVERTISE TO HELP LOW INCOME PEOPLE THEN SEND THEM GARBAGE .

Comment On This

it is not through tracfone that is safe-link wireless reach-out wireless is a government program

Comment On This

reach out wireless is a scam................................ they send out cheap used phones and charge the government for brand new ones... they sent me three junk phones in a row. p.s i had to pay shipping and handling..... everytime... what a scam

Comment On This

I recieved my phone LAST year. I was told it was a phone number for my area and it was NOT. As well as I get NO service at my house at all with this phone. I have severe lung problems and if I were to need to call for medical assistance, this phone would do me no good. I called to have it disconnected many times and they just will not disconnect it. I told each rep on the phone and even the online chat help that someone else out there could be useing this but they just will not disconnect it. I do not know what else to do. Twords the end of the year is the renewal for this phone and I will not be renewing, If I cannot use it to call for help there is no reason to have it.

Comment On This

ReachOut Wireless is NOT a government supported phone. It is privately offered through TracFone. Tax dollars do NOT go to pay for this service. The fact that you think you are ENTITLED to a new phone at TracFone's expense is egocentric to say the least. SPEND A FEW DOLLARS SHIPPING IT BACK FOR CRYING OUT LOUD. You have 250 free minutes a month. I have a ReachOut phone too, but people like you are what generates negative stereotypes about these services. You should feel honored, not entitled to be recieving these services.

Comment On This

Dear Deborah,

Actually, NO! The government pays for the "service" ONLY. ReachOut provides the "phone" for free so you can take part in this program. I signed up and got a good working Motorola V265 flip camera phone....with a 5 year old weak battery!! I clicked on their "chat now" link and they just sent me a new battery! A+ for that!

They are sending "refurbished" phones that come from a pool of what amounts to "used trade-ins". I guess I got lucky. After 2 weeks, I decided to upgrade the phone and swapped the number to a "factory refurbished" Palm Treo 700wx PDA device that is Verizon Branded with Windows Mobile version 6 operating system... for $45! (purchased online from another source) They added free minutes to my account for upgrading the phone, and "asked" me if I would send the 1st phone back to them so someone else could have a good working phone. I was in NO way obligated to do so, as I could sell the 1st phone on eBay, however, after reading your post, I will send the 1st phone back so at least one person would not have to go through the pain of receiving a phone that has problems! I probably couldn't get but about $10 for it anyhow.

Nonetheless, use your minutes CAREFULLY! If you want to "upgrade" your phone, be sure it is a CDMA (code division for multipul access) phone. Not a GSM phone that uses SIM cards. Verizion and AllTell use CDMA, where as AT&T and T-Mobile use GSM phones that will not work.

L. Stanley

New Orleans, LA

Comment On This

Reach out has since sent me a new phone, the battery doesnt charge all of the way..but it works for a day at a time. It is better then nothing

Comment On This

i had a reach wireless worked 5 months i ened up my expense to send it back.....