Not making Car payments

I canceled my contract on November 4, 2009 after contacting my auto finance company and finding out that my November car payment hadn't been made even though the money had been taken from my account. I was told by Brenda that I would receive my money by November 18, 2009. On November 19, 2009 I called back to inquire to where my money was since my car payment was due on November 21, 2009. I was told by Brenda that she would try to have the money expedited. When she called me back she said it was being sent out that day by US mail. They were paid to perform a service and they only make the payments once a month instead of every 2 weeks like their website says. They are making money off my money and now my car payment will be late because of them not doing what they say they do.

This is from their website "The Equity Advantage Program is a bi-weekly program that has helped thousands of consumers pay off their auto loan faster.

By just paying half of your auto loan payment every two weeks, you end up making 26 half payments a year. That adds up to a full extra payment each year. This extra payment is totally applied towards reducing your principal balance. The amount of interest this saves you, over the life of your loan, is simply staggering."

BEWARE THEY HAVE CAR DEALERS SIGN YOU UP AND YOUR ARE UNDER THE IMPRESSION THEY ARE DOING WHAT THEY SAY UNTIL YOU CONTACT YOUR LENDER. ALSO THE DEALERS MAKE A COMMISSION OFF YOU USING US EQUITY ADVANTAGE ALSO.

As of today Nov 25, 2009 I want to let everyone know that he V.P. of the company contacted me on his own time and wanted to know what he could do to resolve this problem. Well I'm glad to say that my car payment was made by the company yesterday and that he made me feel like a person and not a number. I want put his name out there because I know that he normally doesn't deal with customers, but I want to thank him for not only addressing the issue, but resolving it in a manner that was acceptable to both myself and his company.

Thank you U.S. Equity Advantage for restoring my confidence.