Time Warner Business Customer Service is Bad... Very Bad

Opened my store up at 6am and found that Time Warner Cable Business Internet, Phone and TV are not working.

Called and was advised by the technician to power reset all devices and they still did not work.

The first technician requested I call back at 8am because more capable technician will be available.

The second technician I spoke with told me that first technician was wrong, and I need to wait until 9am.

The third technician said they had to forward this problem to the dispatch.

The dispatch called me and promised me that we would have a technician by 12 noon.

12 noon has passed.

Still no technician.

Called back and the dispatch says that it was not promised for 12 noon, but an all day problem.

Now my customers can not watch television, my workers can not receive phone calls, my credit card machines can not finish their batches to the credit card companies.

My company is paying business prices for business service. Mis-information and rude service is not what is expected.

Very disappointed. Very Tired speaking to many different people, technicians, dispatches, managers, etc...

We strongly do NOT recommend Time Warner Cable Business.