Nordstrom BAD Customer Service!

I placed an order on Nordstrom.com on a pair of Hudson Jeans. When I received the jeans after waiting anxiously for a week to arrive.To my surprise when I opened the package the jeans had no tags on and were torn from the back pocket... when I called Nordstrom to complain all they can say was to take them to the nearest Nordstrom store to return for credit. They didnt offer to replace the jeans or something similar. They said they were sold out and there was nothing they can do. When I took the jeans to the Actual Nordstrom store, I asked the store clerk to please credit my acct for shipping as well since the torn and damaged merchandise received by myself was not my fault.She in return replied with " We normally don't refund the shipping charges, But we will make an exception this once" I was irritated with her response, she acted as if she was doing me a favor? when in reality it was there lack of customer service and incompetence that caused this problem.

I was really surprised with it being Nordstrom who is highly known for their great service overall...I have been a valued customer for years, Im really disappointed in the way they handled this transaction. Not happy at all. Probably will not shop there again.

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I am angry at Nordstrom. Because of Nord�s great PR machine, they have everyone believing you can return items at any time. I used to shop a lot there, but I say �used to� because I will no longer do so. I had a number of items that had never been worn, which I returned with the tags on. Certain customer service people were fine; others acted like I was offending them personally that I did not want the items. They smirked at how �old� the clothing was. One took it upon herself to send me a letter from her store manager, telling me that future returns from me must have the original receipt, and that I can no longer get cash refunds. She also had the audacity to copy the manager of a neighboring Nordstrom on this letter. I am annoyed that I have a different policy now applied to me. I have heard PR stories of how people have returned tires, etc. that Nord clearly doesn�t even sell. I would never do that. The items I had were ones that I had bought from Nord and were unused, and fell within �guidelines,� i.e., they all had the tracking �shank� so you could tell they had indeed been purchased. If the company wants to change its overall policy, that�s fine. However, it must apply to everyone. I feel as though I am being discriminated against. My money is as good as the next person�s. I will take it someplace else.

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Many stores usually do not return shipping charges and what she said to you was standard procedure. She is making an exception for you BECAUSE it is not the company policy to return shipping charges, you see? She did not say it to you to be mean, but rather to clarify. I work in retail and I sometimes get customers like you who think they are entitled to something more...If you're not happy, don't shop there, simple as that!

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I get both sides of this, your counter person has limited discretion and must inform you that shipping is not normally refunded, I have to say this several times a day, In our company (not Nordstrom) it really means "next time we will not refund shipping as you have used up the allowed good will warranty of this type". Where I work if you came in the next week any further shipping refunds would have to OKayed by head office. And I think it sucks too. So go easy on the poor sucker behind the counter, she knows it sucks but has to say it anyway.