Quciken Loans is a fraud

I recently applied for a mortgage loan with quicken loans. I trusted the company because they had a link on one of our local news website. They advertised that they were one the best companies to refinance your home with. They promise they can get you a good interest rate. So I called and they seem to be a real company who could really help me. I'm presently in a interest only loan which will balloon in the fall of next year. So thinking ahead I wanted to get into a fixed one before I become another static of the housing industry. I talked to a guy named Rob Ayling, he seemed like he was very concerned about my situation. He offered me hope, so I bought in to it. I applied for the loan and I was approved. He promised that I wouldn't have to put up any money. He said all I had to do was sign a couple of documents to get the ball rolling. He said all he needed was a credit card number, I asked why and he said it was for the good faith estimate and that nothing would be charged to it. I agreed to proceed. The next day he called me to see if I signed the documents and I said that I hadn't. He was real pushy but I didn't think anything of it at the time because I felt like he was really trying to help me. So I immediately signed the documents and faxed them to him. He said after the appraisal was done I would hear from him. The appraisal was done two days later and I was very impressed by how fast they did it. I waited to hear from him, no call. Two days later 400$ was drafted from my checking account. I immediately called them to asked them why they drafted my account. They told me Robert Ayling no longer worked there.Their response was you'll get it back when you close on your loan. Then they pointed out that I signed a document saying that they had the right to draft that amount from my account. The conversation became very heated and I asked to talked to a supervisor. Some guy named Jay took over my loan and reassured me that they were a legitimate company and that if they werent he would pay me the 400$ himself. Today they notified me that my house appraised 50000$ less than what i purchased it for and that the 400$ the charged to my account would go towards paying for the appraisal. STAY AWAY FROM THIS BOGUS COMPANY PLEASE