Beware of Returns for Levis.com!

Beware of buying items from levis.com and then trying to return them to the store.... I bought 4 pairs of jeans from the website and 3 didn't fit right. Per the rules on the company's own website, I could return the jeans to a physical store for credit to my credit card.

So, I returned them to the store at my local mall. However, the store told me they couldn't credit my credit card / or give me a receipt as online systems are different from the instore systems. But, they said they would ship it back to the warehouse via fedex and I would get credit that way.

The store confirmed for me that they returned 3 pairs of jeans, but the warehouse apparently only received 2 and now levis.com won't give me a credit for the third pair (To their credit, they did give me credit for the first 2 pairs promptly).

I have emails from the online customer service telling me they would give me a credit for the 3rd pair and voicemails from employees at the store telling me I would be getting the credit and now they are backtracking and saying they are "investigating" the situation and whether or not I will get the credit.

So, just wanted to warn everyone out there to beware when shopping from them. Their return process is a disaster and you might not get all of your money back when you return items to them!!