Cuisinart Coffee Maker Fire Hazard

After grinding beans and brewing coffee and entering the warming mode and around 15 minutes later we heard a loud crackling noise from the kitchen and then noticed smoke coming from the bottom of the unit below the heating pad area. Cuisinart only offered to waive the $10 warranty return fee and ship another unit. Decided to keep it and notify everyone of this potential hazard so it would not be pushed aside by Cuisinart.

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Same thing happened to my model DGB-700BC on Thanksgiving morning. The burner started smoking beneath the pot. When I called the company this morning, they appoligized and said that unit was probably too old to qualify for warranty coverage unless I had the sales receipt proving otherwise.They also said they had not heard of any other similiar compalints.

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Have a Cuisinart DGB-700 as a present 2 xmases ago. Today, the exact same thing happened. On warming mode for almost 3 hours, sparks and smoke from the bottom of the unit below the heating pad area. Luckily , we were sitting right there when it happened.

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HAD a Cuisinart Coffee Maker Model: DCC2600 I say HAD, because it burnt up this morning. Called Customer Service. I'm still laughing. I was advised to go buy a new one or purchase one from them that was well above the retail price from most Dept. stores I've been to. I don't even think they apologized! Yes, it makes great coffee, but is it worth the expense of possibly your home and its belongings? You be the judge.

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How Does This Company Keep Its Good Name?

Cuisinart DCC-1200 12-Cup Brew Central Coffeemaker

I'm 65 years old and prone to giving products - that deserve it - good reviews. Actually I'm a nice guy old geek, and not a grump. I'm an addicted coffee drinker and a retiree.

Over many years I've owned and used this model and several similar Cuisinart models. Why? First, I'm a slow learner and I just couldn't believe that this good company would sell such a shoddy piece of merchandise. Secondly, because the lady of the house said this was the one we were going to buy. Third, and most importantly, because - as some other reviewers have mentioned - this model has outstanding good looks. Fourth, we all know that this exact model has been prominently shown on EVERY season of TV's "Two and a Half Men" EXCEPT this most current season where even Hollywood no doubt had to replace what I'm positive was a leaking and/or scorched unit.

So how can something that looks so chic be so awful? Can you say "design flaws"? No? Then just try "defective". How about "dangerous"? "Fire hazard"? I do want to mention one flaw in particular: The heating element WILL fail.

It's not "if", it is just "when", usually in about a year. Wanna know "how"? With the intense flash of a heating short under the unit and tons of acrid, putrid smell of electrical burning. This is such an obvious fire hazard that I just don't see why fire marshals allow this product in consumers' homes.

"Why"? Some Internet theories (and there are a bunch if you look) claim that the heating tube - that would be a metal tube with WATER inside surrounding all types of electrical connections - eventually leaks and the water forms a "perfect" electrical short to any and all nearby electrical components.

There are a million other ways to GET water down there, because if you actually USE this coffeemaker, it WILL run over. My favorite way is if you put a FULL pot of water in it, IT WILL RUN OVER. THE RESERVOIR WILL NOT HOLD A FULL POT. Now there's a design by a real first rate company, right?

Lest you think one of this company's similar models might not have all these problems, think again. Why do you think there are so many "Refurbished" units for sale all over the Internet? These models have more, and amusingly DIFFERENT flaws. My favorite is the too-close filter basket button that hangs on the carafe when you try to remove it. Pull hard enough and you will break the button off completely, thus ending forever the "steal-a-cup" feature. Frankly, that is as it should be, i.e., we the foolish know where the stealing has been occurring.

What do you want to hear about Cuisinart's Customer "Service"? I don't want to even go into it; it's actually hilarious if it didn't involve time and money. The central theme and boilerplate is "What problem?!? No one else has any problems with our products!?!" Actually, I'm sure they are virtually overwhelmed with customer complaints. If you've seen the current TV commercial, "My name Peggy," you're well on your way to knowing how you will be treated.

Now, I gotta get a cup of coffee . . . fire extinguisher, and a mop.

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I have a Cuisinart DCC-1200C, its 8 months old. The other morning I started the coffee maker and left the kitchen, when I returned about 15 minutes later, there was an awful odour(burnt electrical smell)it was the coffee maker. I unplugged it and took it outside. The non stick heating plate was obviously overheated as the surface was burnt and cracked. After reading about others who have had similar incidents, I will not be using a Cuisinart Coffee maker again. This product should be recalled.

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I had a similar experience this morning with Cuisinart Coffee Maker model DCC-1100. It was spewing a lot of smoke and I could see flashes of sparks or flames through one of the vents. The unit is only a few months old. Cuisinart offered to replace the unit.

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Exact same thing happened to me! I am so lucky to have been close by and heard/smelled a problem. As a career firefighter, I know what I was looking at and can absolutely guarantee you that the unit would have burst into flame and caught my kitchen on fire had I not intervened!

As of the writing of this complaint, I am considering my options with Cuisinart. My biggest goal is for them to issue a recall. Regardless, I will not be having another Cuisinart coffee maker in my home ever again.

All businesses make mistakes. The difference between the good ones and bad ones are how those businesses acknowledge such mistakes and learn from them.

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The exact same thing happened to me this morning. For other users, make sure you don't leave the unit on unattended!!

I was offered the same from Cuisinart, but was happy with their proposed resolution since I no longer had proof of purchase.

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WOW better service than in published in the warranty and you wont accept. WOW