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Super 8 Motels bait and switch advertising

 
Stay 3 nights, get the 4th free
Super 8 Motels
Mountain Home, Ar
US
www.super8.com

Since I'm a member of their Membership Card club, I received an email from Super 8 stating that if I booked a motel for 3 consecutive nights, the 4th night would be free. I was planning on a 5 night stay in Mountain Home, Arkansas, so I booked a room online. No special price showed up, so I assumed the free night would be credited when I checked out. I was wrong. That particular motel refused to participate in this program, so I paid for each night, without receiving a free night. I complained to Super 8, and was essentially told, too bad.


I feel that Super 8 pulled a "bait and switch" on me. If this particular motel refused to participate in this program, I feel I should have been told when I booked the room. Super 8 says that since I wasn't given the special deal when booking, that I should have known the specific motel wasn't participating.

From: Message Author (click here to email author)
Date: Thursday, 12-Nov-09 14:03:01 CST

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Keyword Tags

bait and switch
super 8
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