Sears Contracts Unfair

I recently had a horrible experience with Sears. I purchased a service contract #198594780800018 for a dishwasher for $204.99 and was told at the time of purchase that �we will service your dish washer and make it operate as good as new and if we can�t fix it we will replace it with a brand new one for no extra charge�.

It sounded like a great deal so I happily purchased the contract and after the 1st repair the dishwasher did not drain properly and flooded the kitchen of my condo. I called and Sears came out over the next month 3 more times and each time the dishwasher flooded the kitchen in my condo. I asked the service man if they could just �replace it� since was not fixed and he said �your washer works, OK?�

The maintenance manager of the condo building who was called to the flooded kitchen wrote me a letter and since there were damages the condo board will not allow Sears attempt to repair it anymore and said I have to buy a new one. I was also informed that on my next monthly assessment I will be charged a fine for irresponsible overflows.

I called Sears and kindly asked to talk to a supervisor and told them that since they will not be allowed in the condo any more would they please:

1. Refund my money since the washer was never fixed.

2. Give me a new one as per agreement.

3. Put the purchase price of the service contract toward a new machine which I was willing to buy from Sears.

The supervisor told me in no uncertain terms that �I will get no refund or any other special treatment�

I asked to talk to that supervisor�s supervisor and they told me that she was busy, would not give me her name but she will call me back.

Of course she never called back.

Now I am out the money for the contract and I have already purchased a new Maytag for far less money than the old Sears lemon. The old machine is garbage and must be thrown out which is another charge I must pay Maytag.

Just to be clear that it was the machine the building engineer wrote me a letter for his service report that he checked all the drains in the building and nothing is clogged. He states that the problem is definitely in the dishwasher.