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Frigidaire Professional stove is a fire hazard

 
Frigidaire PLEFZ398ECF
US

I bought this stove new in April 2009. October 21st, at 3:00am in the morning, 2 of the burners turned on high, while the switches were in the off position, causing fire damage to my kitchen. I contacted Electrolux, who gave me a number to call to have a service person look at the stove to see if it was a warranty issue. I found a recall on the CSPC website on this stove and called the phone number listed there. They set up a time for a tech to come fix the stove. The tech arrived Oct 30th, and asked for the repair parts. I had no parts, and he said they should have shipped them to me. He ordered the parts and said to call when they came in. The 1st box arrived Nov. 6th, and they were wrong. I called their office, Electrolux, the recall center and explained they were wrong. I was told I didn't know what I was talking about and the tech would install them Nov. 12th. I called back repeatedly and was told the same thing. The tech arrived on Nov 12th, and said they are the wrong parts, and they would send me some other parts and to call when I got them, in a week or so. I called all the above again and expressed my displeasure and was told they are only required to fix the problem, and there is no time constraints. I asked the person at Electrolux to speak to her supervisor, and she refused, and eventually hung up on me. I have talked to all the above about this issue and have asked what am I supposed to do to cook, and was told that is my problem. I said at this rate it could take a year to get it fixed, and was told if it did, they would still have met the requirement to get it repaired. I am without a stove, out $2000.00 for the stove, $3400.00 in damage to my kitchen, and have only asked to get the stove fixed. Electrolux has been totally rude and unhelpful in a recall issue, I can imagine their response to a warranty issue.


And A&E factory service is total crap also.

From: Message Author (click here to email author)
Date: Thursday, 12-Nov-09 16:49:52 CST

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