Handcrafted Model Ship damaged goods no refund

I ordered the following for a gift: Enterprise Limited 29"

29" H x 4" W x 20" L 1 $149.99 $149.99

Subtotal: $149.99

California Sales Tax: $14.62

Shipping Fee: FREE

Total Order Amount: $164.61

I ordered the model ship over the phone and was reassured that the return guarantee if not satisfied would be honored. I received the model ship; opened it several days later and found that it had been damaged in shipment.

A refund has been refused as now I am told that the guarantee only hold true if the package is opened within 72 hours. I have bargained with the owner who now says he will ship me another but I still must pay shipping plus $35.00.

I believe I should get a full refund as I no longer want to even deal with the company. What are my rights in this matter please. BTW, I made a huge error and ordered using my ATM card; otherwise I could have canceled payment with a regular mastercard. Thanks. JBP

Comment On This

Dear Customer,

We have attempted to contact you a few times regarding this issue.

Reviewing our records it shows that you had contacted us 1.5 months after the packaged was delivered. Our policy enables you to contact us within 7 business days of receiving the item to let us know of any damage so we can file a damage claim with our shipping carrier.

With that said, we will be glad to sell you another model at below cost ($35.00) as we do not want you to have a damaged model.

However we do have a limit in which we can send a complete refund at no cost to you and that time limit is 7 business days.

Please contact us so we can come to resolution.