Bank of America 203K Home Loan Dept

This company has successfully not returned any phone calls to me for over 2 months, re a check that was stopped payment on on my FHA Loan. When you get a live customer service person on the line, they are very warm, engaging and professional. Very well trained. Unfortunately they seem to have been trained in professional apologizing! That is all they do, never do anything to solve my issue. Some of them tell me the dept is very busy and they are a "few months behind". One CSR told me that if I keep calling them will only delay someone calling me back, because of the high call volumes!!!

BofA has owed me just over $1,100 since September. Wonder if they will pay me interest while they hold my money?

Has anyone else had issues with BofA Home loans 203K dept? How did you solve them?

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I purchased a home on June 15, 2010. My loan was then transferred to BOA , who unfortunately purchased our mortgage from our original lender. Per our contract we were to receive our first disbursement no later than 30 days after closing on July 15, 2010. BOA purchased the mortgage on June 16, 2010. We were then told that we would need to contact BOA for our disbursements and to pay our mortgage to them directly, our first payment being due August 1, 2010. I began contacting BOA immediately. Upon calling BOA initially they did not even have any of our information on file, nothing! I persisted and called weekly by week two they had the address and account number set up, but explained they were waiting for the complete file from our previous lenders. At this point I was understanding. Until they continued to give me the same excuses every time I called. I even contact the original lender who confirmed all information and files had been sent to BOA. Our previous lenders even contacted BOA, it was not until this point that BOA stated they had our complete file. Then they had to wait for verification of vendor codes. It was one thing after another. After calling every single week for two months we finally received our INITIAL disbursement. This was a around August 10 or so. We then had to contact BOA AGAIN to receive paper work on how the entire process works, they did not even send any documents!! Only the mortgage statement of course!!!!!The work on our house was completed by August 27, 2010. The final invoices and letter of completion, etc. were sent in and received by BOA on August 30, 2010. The next step was to have the house inspected. We again called BOA who has once to contact us during this entire process, in order to set up an inspection. The woman who was inspecting out home FINALLY contacted us and came out to inspect our house around September 16, 2010. Being use to having to call BOA in order for anything to be accomplished, we called yet again and they had yet to receive the inspection report which they state would take 3 to for business days! They had nerve to ask us to contact the inspector, which I explained was not my job and that I should not have to even call BOA for them to request the report from the inspector in the first place!! The inspector finally sent her report in on October 1, 2010 which again is well over BOA's expected timeframe listed in the documents they provided us with. It is October 13 and we have still been contacting BOA on a more daily basis now. We even contacted them to request the final title search as they had not even done that once they received the inspection report! It is very sad that I have to call and remind a large Company like BOA to do their job! It is ridiculous really. This is suppose to take only 10 to 14 business days, which would have been well over if they would have contacted the inspector instead of waiting for us to call. As of today our contractor is threatening to place a lien on our home do to not receiving the final payment. I am able to contact BOA's 203k department, however they always come up with a new excuse as to why the final disbursement cannot be sent out! I am sure even when it is I will still have to contact them regarding the interest that is to be credited back to our mortgage based on the amount of time we have had to wait. This is a never ending battle that should not even be occurring. I would never recommend BOA to anyone! Not even my worst enemy! DO NOT TAKE A HOME LOAN WITH BOA IF YOU CAN AVOID IT!! We however were "forced" into it.