Premium White scam

I ordered the Premium White trial offer at $1.95 and THEN read the fine print.

I instantly phoned 866-528-6214 to cancel the trial offer. To my surprise I was told he could cancel the $1.95 charge and additional charges BUT, there was no way to cancel a 11/28/2009 charge of $87.62!

The site states the following Offer Details:

Get ready for the red carpet! You will have 14 days after you place your trial order (just pay $2.95 S&H) to try PremiumWhite and start to see your celebrity smile. If you don't cancel, you'll then become a PremiumWhite Celebrity Member. Every 30 days we'll refill your supplies and bill your credit card $87.62. You can cancel at any time by calling 866-528-6214.

I don't understand why I have to be charged for a package not yet even shipped and incur shipping charges to return it before they will refund a $87.62 charge to be posted 11/28/09!

I canceled the ordered 5 minutes after it was placed. I'm well within the 14 day trial period! No package has yet been shipped. This makes no sense and is not stated in the "Trial Offer Details".

Patti Hale

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Complain to the Federal Trade Commission.Either ring them up on :

1877-382-4357, or fill in a form on their website. I was scammed too. The more people who complain the better. Their product is useless

anyway. I have to date paid $200 for a little whitenening pen which makes no difference whatsoever!

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I got scammed by this as well....some deal...I absolutely never authorized a monthly renewal!!! why would I pay $95.00 a month when my brother in law is a dentist? really, also the so called "trial" was supposed to cost $1.95 and I was charged over $12.00...you people should be ashamed of yourselves...I also like that the charges are billed under different names each month and from different countries!!!

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I was tricked into this scam only to find out that no matter how quick I was to contact this company, I couldn't find any info as to how to get in touch with them in time. I didn't receive any company info with my so called trail offer and had no idea i was signing up for a expensive item that was useless and didn't work at all. I have since been charged over $102 for a product I don't even have therefore can't return as I haven't received anything. As far as I can see this is a scam as the company is quick to denigh everything so they can keep your money. I will be telling everyone I know and anyone I come accross about this scam and to stay away from this company and others like it. 'Customer satisfaction?' yeah right more like 'who can we scam today'.

I haven't even been able to get any info to contact this company.

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Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on

the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens

up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not

aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call

us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,