Airtel :: Zero Customer Service

I’m a customer for Airtel Broadband(phone -0120 4163095) since

almost last 1 year. I have always been paying all my bills on time though the airtel’s online interface.

Since Aug 09 suddenly my online interface stopped working, I tried

resetting the password but it did not work so I got in touch with Customer

care and was told there was some server maintenance going on so nobody was

able to access the online account. I requested them to have the payment

collected from my home for which they raised a request but nobody turned up

or even gave me a call. When I called customer care again to know the

status of payment collected from home they said that the previous request

was closed and the remarks said the customer could not be reached, this got

repeated on several instances. I got bugged up as I wanted to pay my bills

on time and frantically requested airtel to send somebody across which

finally happened and I handed over the cheque.

Despite my complaints and request at the customer care I was slapped with

the late payment charges which were never reverted back and on the top of

it my connection was disconnected in Aug on the pretext of non payment of

the bills. I called up customer care to inform them that the bill was

already paid and have the connection restored. The connection was restored

after my call.

In the month of Sept again the same thing happened, I requested for the

executive the come to my place to collect the bill but he never came never

even called me up and had the call closed saying I was not reachable. I was

again slapped with late payment charges which are not reverted till date

despite my request. Finally the executive came and I handed him over with the cheque of 1570/- ( Total bill was 1619 (1569 -broadband bill + 50 –

Late payment charges ). I also, requested for some body to come to my place to pick up the oct bill which was again ignored saying customer was not

reachable. My connection was again disconnected on 10th Oct. I called up

airtel and gave them all the details like the cheque no, receipt number,

payment date etc but they the supervisor AKASH SAXSENA was very rude and impolite. I made frantic calls at the customer care and tried making them

understand that make them understand that I had already paid the bill via

cheque handed over to the airtel’s executive and can make the payment again

after the request me to make the stop payment for previous cheque and raise

a new cheque but all in vain the unhelpful and un-understanding staff in

customer care did not understand anything.

My connection is still disconnected and I have had harrowing experience with airtel. Please get all details though the call logs made at customer care.