Western Union Takes My Money - Doesn't Give Back

I wanted to send my friend some money for some contract work he did for me. He works abroad in places like Shanghai, East Germany, and Canada where I met him. On Sept 20, 2008, I went to Western Unions website and did the online transfer -- I paid with my credit card. This was my first time using their service. The final step is to phone them in person to have the transfer approved. So we went over my transfer over the phone, and I was declined! No idea why. He told me i'd get an email and that was it. Nothing was mentioned what would happen to my $316.00.

I assumed it would be like any other business -- they would simply credit my credit card and the balance would show a couple days later.

So, a couple days later, I phoned again. Where is my money? The rep said "oh, your money is on a 1 month hold". Ok. So I believed him. 1 month hold. Just have patience. So, I put the issue on the backburner -- afterall, I'd have to wait almost 1-2 months to see any credit on my credit card summary.

Christmas came around and I was gone for a week or two, so it wasn't until mid-Jan that i remembered. The issue is still not resolved. I didn't see any credit from Western Union on my creditcard transaction summary in November or December. So i phoned them again. I was told that they'd put in a request to have someone phone me after 48 hours. No one ever did. So I phoned them yet again. I was told the same thing.

By this time, I had had enough of Western Union. They sounded unprofessional and incompetent. They were telling me that they had nothing on file. I didn't trust anything they said at this point. Everything was lies, and deceptive. So no one ever phoned me -- so I phoned yet again. This time a rep told me that I'd have to "contest it" with my bank -- the one that issued my credit card. So, i wrote my bank an email. I got an email back, days later stating it was my creditcard company I had to contact. So I contacted my credit card company, and they replied back to me, stating that because the transfer had occured more than 100 days ago, they couldn't do anything about it, and I'd have to take it up with "the merchant": Western Union.

Oh gawd. So, I've emailed western union about a thousand times -- no reply. So that's it. Western Union has stolen $316.00 from me. It's amazing how it's legal for these big companies to steal from people.

I will never ever do business with these crooks again. And I have half a mind to write a letter to the grocery-store where I shop, to get the western union out of there. Why are these crooks everywhere? If that happened to me, it must be happening to other people! I don't use their service often. That was my first time. And last time!

Please don't patronize crooks like Western Union. They should be shut down because they think they are above the law.

Comment On This

PLEASE RESEND THIS MESSAGE TO YOUR FRIENDS AND DON�T LET YOUR FRIENDS USED THIS COMPANY TO WIRED ANY MONEY TO ANYONE.

Rule of law:

Everyone must follow the law

Leaders must obey the law

Government must obey the law

No one is above the law

We live in Raleigh, North Carolina, my wife wired US$1,500 to Bank from "WESTERN UNION" on April 10, 2010 (Saturday). But the Bank sent back the money on April 13, 2010 to "WESTERN UNION", and "WU" - never contacted us, still we received the phone call from the Bank on May 10, 2010.

We try

1. Western Union agent - Harris Teeter (where we wired the money).

2. Phone Call from our home and Harris Teeter Customer service Manager (over 30 phone call).

3. E-mail to Western Union from "www westernunion.com", but never responded.

and every time is difference story when we or manager call "WU", include:

1. �WU� couldn�t find this file and any information.

2. "WU" will send the check to us, but we must wait 7 business days.

3. The check just got sent out to us.

4. Someone already took out this money on May 10, 2010.

5. �WU� sent back the money to Harris Teeter, and someone took this money already.

6. We must wait 24 hours to and �WU� will call and give us the number.

7. The Bank received this money.

8. We must call another service department �.and much more story�.

and every time it�s a different service guy, manager, supervisor, telephone number..

than we called back 1 hour..24 hours.. 2 days later�.this guy is gone, not leaving his real name and telephone�

Now is June 01, 2010, we try any we can, we still kept the �Receipt�, and we search �WESTERN UNION PROBLEMS� in internet, we found over thousand and more about �WESTERN UNION� not refund money to customers news and no one can take the money back.

WHY?

1. This company still in �NYSE� Market � symbol �WU�.

2. SEC didn�t do a very good job.

3. Government didn�t do a very good job.

BECAUSE THIS COMPANY IS �ABOVE THE LAW� and Government can�t protect the people.

But we will try to contact our attorney and news reporter next week.

PLEASE RESEND THIS MESSAGE TO YOUR FRIENDS AND DON�T LET YOUR FRIENDS USED THIS COMPANY TO WIRE ANY MONEY TO ANYONE, WHEN YOU FINISH THIS NOTE, THANKS !!

Comment On This

PLEASE RESEND THIS MESSAGE TO YOUR FRIENDS AND DON�T LET YOUR FRIENDS USED THIS COMPANY TO WIRED ANY MONEY TO ANYONE.

Rule of law:

Everyone must follow the law

Leaders must obey the law

Government must obey the law

No one is above the law

We live in Raleigh, North Carolina, my wife wired US$1,500 to Bank from "WESTERN UNION" on April 10, 2010 (Saturday). But the Bank sent back the money on April 13, 2010 to "WESTERN UNION", and "WU" - never contacted us, still we received the phone call from the Bank on May 10, 2010.

We try

1. Western Union agent - Harris Teeter (where we wired the money).

2. Phone Call from our home and Harris Teeter Customer service Manager (over 30 phone call).

3. E-mail to Western Union from "www westernunion.com", but never responded.

and every time is difference story when we or manager call "WU", include:

1. �WU� couldn�t find this file and any information.

2. "WU" will send the check to us, but we must wait 7 business days.

3. The check just got sent out to us.

4. Someone already took out this money on May 10, 2010.

5. �WU� sent back the money to Harris Teeter, and someone took this money already.

6. We must wait 24 hours to and �WU� will call and give us the number.

7. The Bank received this money.

8. We must call another service department �.and much more story�.

and every time it�s a different service guy, manager, supervisor, telephone number..

than we called back 1 hour..24 hours.. 2 days later�.this guy is gone, not leaving his real name and telephone�

Now is June 01, 2010, we try any we can, we still kept the �Receipt�, and we search �WESTERN UNION PROBLEMS� in internet, we found over thousand and more about �WESTERN UNION� not refund money to customers news and no one can take the money back.

WHY?

1. This company still in �NYSE� Market � symbol �WU�.

2. SEC didn�t do a very good job.

3. Government didn�t do a very good job.

BECAUSE THIS COMPANY IS �ABOVE THE LAW� and Government can�t protect the people.

But we will try to contact our attorney and news reporter next week.

PLEASE RESEND THIS MESSAGE TO YOUR FRIENDS AND DON�T LET YOUR FRIENDS USED THIS COMPANY TO WIRE ANY MONEY TO ANYONE, WHEN YOU FINISH THIS NOTE, THANKS !!

Comment On This

THIS IS TURE AND ABOVE THE "RULE OF LAW" STORY.

PLEASE RESEND THIS MESSAGE TO YOUR FRIENDS AND DON�T LET YOUR FRIENDS USED THIS COMPANY TO WIRED ANY MONEY TO ANYONE.

Rule of law:

Everyone must follow the law

Leaders must obey the law

Government must obey the law

No one is above the law

We live in Raleigh, North Carolina, my wife wired US$1,500 to Bank from "WESTERN UNION" on April 10, 2010 (Saturday). But the Bank sent back the money on April 13, 2010 to "WESTERN UNION", and "WU" - never contacted us, still we received the phone call from the Bank on May 10, 2010.

We try

1. Western Union agent - Harris Teeter (where we wired the money).

2. Phone Call from our home and Harris Teeter Customer service Manager (over 30 phone call).

3. E-mail to Western Union from "www westernunion.com", but never responded.

and every time is difference story when we or manager call "WU", include:

1. �WU� couldn�t find this file and any information.

2. "WU" will send the check to us, but we must wait 7 business days.

3. The check just got sent out to us.

4. Someone already took out this money on May 10, 2010.

5. �WU� sent back the money to Harris Teeter, and someone took this money already.

6. We must wait 24 hours to and �WU� will call and give us the number.

7. The Bank received this money.

8. We must call another service department �.and much more story�.

and every time it�s a different service guy, manager, supervisor, telephone number..

than we called back 1 hour..24 hours.. 2 days later�.this guy is gone, not leaving his real name and telephone�

Now is June 01, 2010, we try any we can, we still kept the �Receipt�, and we search �WESTERN UNION PROBLEMS� in internet, we found over thousand and more about �WESTERN UNION� not refund money to customers news and no one can take the money back.

WHY?

1. This company still in �NYSE� Market � symbol �WU�.

2. SEC didn�t do a very good job.

3. Government didn�t do a very good job.

BECAUSE THIS COMPANY IS �ABOVE THE LAW� and Government can�t protect the people.

But we will try to contact our attorney and news reporter next week.

PLEASE RESEND THIS MESSAGE TO YOUR FRIENDS AND DON�T LET YOUR FRIENDS USED THIS COMPANY TO WIRE ANY MONEY TO ANYONE, WHEN YOU FINISH THIS NOTE, THANKS !!

Comment On This

SAME SAME, Wired money from Coarsgold CA to Vacaville CA and had to call to confirm and then they denied it, stated couldn't verify three different phone numbers!!!!! Nuts!!! They come to find out they took the money from my account and I still have not received it back!!! Called and got some idiot who was giveing me the runaround. There has got to be some thing we all can do!!!!

Comment On This

same story. declined my transaction today because phone number was not verifiable in "their database". two hours on the phone, got my phone company on the phone too and they were told the database was private information and the phone company could not have it either, they cancelled transaction and said that after fact they finally verified my number with "3d party source" (when I asked them what that was they said it's private information). Called my bank and told them if the charge goes through refund it.

Comment On This

I attempted to send via WU's online service, using my VISA card. At the end of the form-filling process I received on-screen directions to call customer service, 'additional information was required for confirmation of identity.' Long story short, they refused to complete the transaction (and wouldn't explain why...I can tell you all of my 'identity' details are in order, so I couldn't begin to guess). Funds were, nevertheless, deducted from my account. I called Western Union, they were of no help; said they had faxed notice to return funds to my bank, that funds were 'not with WU, but were being held by my bank.' This is irrelevant and is an answer that should not be accepted by any WU customer. Fact is, WU submitted the charge to the bank *before* the transaction was complete and without the service being rendered. Bad process, equally bad customer service. I certainly should not have to bear the burden of absent funds for a service that wasn't rendered and neither should any customer. Profoundly frustrating. Think twice before sending funds via WU's online service. A quick review of customer service reviews/ratings reveals that my experience with Western Union online services is not unique.

Comment On This

I attempted to send via WU's online service, using my VISA card. At the end of the form-filling process I received on-screen directions to call customer service, 'additional information was required for confirmation of identity.' Long story short, they refused to complete the transaction (and wouldn't explain why...I can tell you all of my 'identity' details are in order, so I couldn't begin to guess). Funds were, nevertheless, deducted from my account. I called Western Union, they were of no help; said they had faxed notice to return funds to my bank, that funds were 'not with WU, but were being held by my bank.' This is irrelevant and is an answer that should not be accepted by any WU customer. Fact is, WU submitted the charge to the bank *before* the transaction was complete and without the service being rendered. Bad process, equally bad customer service. I certainly should not have to bear the burden of absent funds for a service that wasn't rendered and neither should any customer. Profoundly frustrating. Think twice before sending funds via WU's online service. A quick review of customer service reviews/ratings reveals that my experience with Western Union online services is not unique.

Comment On This

I am currently undergoing a very similar situation. I sent my daughter $200. The money was to go to Valrico, Fl in the Tampa Bay area. The next day when she went to get it there was no record of it. I called Western Union and was told she had picked up the money in Miami Beach at 11:32 that morning. But, she was in Tampa at 11:51 to try to pick it up. She has verification from the company she went to that she was there. There is no humanly way she could have been in Miami Beach at 11:32 and in Tampa at 11:51. I have not been able to get Western Union to help me with this. I have emailed 3 times with no reply. When I call the "customer service" dept.I am told she already picked it up and I have to go thru the entire story again. Then they tell me that someone will contact her to discuss and verify. I have spoke with the fraud department now 4 times. Each time they tell me someone will call the next day. Well no one ever does. I am now going to file a complaint with my state Attorney General's office. These people are so horrible to deal with. They must be making a nice sum of money. I have been told by several establishments that also handle Western Union that it had to have been a Western Union employee who took the money. I know I will never see my $200 again. PEOPLE BEWARE.