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Movie Gallery- Camdenton, MO

 
, 65020
US

This place is absurd. There are pornographic movies on the counters and tables for children to see, filthy floors, and terrible customer service. Today, I felt embarassed and shameful just being there. After I quickly picked out a movie and went to check out they said I had never opened an account there before which was crazy because I have been there before, they said they must have lost my information, that was comforting. They also require a drivers license, rental card, and a password to rent a movie. Finally when they finsihed creating a new account, she said I had late fees on record from several months ago...I thought I had never recieved an account before?! Anyway I paid the $24.00 fee, which was nuts(They charge 4.00 per movie, per night that it is late), and then she asked me if I wanted to buy damage protection for only a quarter, I replied, "No, thank you." Then she proceded to tell me how much of a mistake I was making and then said that she recieved a better bonus when her damage protection numbers were higher! So just to get the whole thing over with I bought it and walked to the other side of the counter to pick up my movies and get out of there, then the phone rang and it was a personal call for the cashier, and she told me to hold on a second. Then she talked for at least five minutes then finally came over and handed me the movies I had rented, while several other customers stood in line. When I got home I looked in the sack and they were the wrong movies! I quickly called the store and the same cashier said she had no record of the movies I had rented! I was upset and told her I wanted my money back then for the movies. She simply said yea, right and hung up on me. I called back and asked her if we had gotten disconnected or if she hung up on me. She yelled, "I hung up on you!" And then hung up again. I highly recommend that no one vists this store, it will not be a good experience.

From: Message Author (click here to email author)
Date: Monday, 02-Mar-09 00:28:55 CST

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