eToll charges through Budget Rental Car

The automatic toll pass installed in the vehicle we rented was not fully explained at the rental desk. The result was the daily surcharges fees exceeded the total cash tolls accumulated. In addition, Budget does not know the toll fees at time of vehicle turn in. The customer must go to www.e-tolls.com to get the actual toll charges while the vehicle is rented.

Comment On This

Yes, this eToll "service" is a TOTAL ripoff!! I was charged a $15 fee on top of a single, $1.50 toll-- ridiculous!!

I sent Budget an email complaint. I'll never use Budget again if they fail to respond to my complaint in a constructive sort of way!!!!!

Comment On This

WE have been charged for a car we were not driving! We had broken down and had to have a replacement car sent out to us, we got charged for the tolls this new car went through whilst it was on the back of a Tow Truck on it's way to us.

Budget are a disgrace they won't do anything about it. The toll people say Budget have to give them proof the car was not in our posession!

What a RIP OFF will never use BUDGET again.

WE have also been charged a daily rate for tolls, which were obviously unaware of and had paid all our tolls at the booths as we went through them! If we had known we were being charged at least we could have got some use out of it.

Comment On This

Why the heck someone is not doing something about it???!!!!??

I am from Canada and I was just charged $ 45.80 for a missed toll of $ 0.80 - 7 months ago even though the budget rental car had a transponder.

What a scam !!!!!!!

Comment On This

I rented a car from budget last September, and was charged over $40 in toll fees that supposedly took place in NY. Problem was, the car was never IN NY!! It was only in MA and I never once got remotely close to a toll to have the damn thing activated. I was refunded the charges once Budget checked it out, but now I discovered that the etoll website has listed that I still owe the outstanding balance! Budget just gave me back the money and left the bill in my name as unpaid!

The car was returned in Oct 2010, and now in Jan 2011 I just got charged again for a toll in PA from this past week... FOR A CAR I RETURNED 3 MONTHS AGO! This is absolutely ridiculous! If there is a class action suit against them, I want in.

Comment On This

Very disappointed with Budget for associating with this company. It is named "The Highway Toll Administration" or e-Toll out of Great Neck, NY. I did not use the service when traveling in San Francisco, but was charged $11.50 for a toll (I paid cash for the $4). When I called e-Toll, they were rude and clearly depend on a shady business model.

If anyone is interested in pressing a Class Action claim against Budget Rental and/or E-Toll, I think there is something BIG here

Comment On This

I also rented a car from Budget that was equipped with an eToll device. It was not explained or even mentioned at the time of rental, but i received a bill for its use after my trip. i was careful to always keep the device closed while driving, but still was billed for tolls and daily convenience fee. Either the device was defective and was actually active when closed, or Budget simply bills regardless of whether it is used or not.

The rental agent seemed quite annoyed when I declined all the optional overpriced insurance coverage, so this must be their way of making up for lost revenue.

Comment On This

Same problem-- not a word about etoll system and then got charged for it.

ripoff. Disputed with credit card company

Comment On This

I had the same experience. My rental in mid-June 2009 had one of these devices. No mention to us that it would automatically pay tolls (one could not tell if it was an extra service to be purchased, etc). Got home and got charged additional fees for the tolls which I had already paid along the way.

This is only one of several problems I had with Budget, none of which were resolved by their customer "service" department.

Buyer beware! This is NOT a reputable company; poor service, rude customer support, deceptive advertizing! Stay away from them!