eToll charges through Budget Rental Car

The automatic toll pass installed in the vehicle we rented was not fully explained at the rental desk. The result was the daily surcharges fees exceeded the total cash tolls accumulated. In addition, Budget does not know the toll fees at time of vehicle turn in. The customer must go to www.e-tolls.com to get the actual toll charges while the vehicle is rented.

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I also rented a car from Budget that was equipped with an eToll device. It was not explained or even mentioned at the time of rental, but i received a bill for its use after my trip. i was careful to always keep the device closed while driving, but still was billed for tolls and daily convenience fee. Either the device was defective and was actually active when closed, or Budget simply bills regardless of whether it is used or not.

The rental agent seemed quite annoyed when I declined all the optional overpriced insurance coverage, so this must be their way of making up for lost revenue.

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Same problem-- not a word about etoll system and then got charged for it.

ripoff. Disputed with credit card company

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I had the same experience. My rental in mid-June 2009 had one of these devices. No mention to us that it would automatically pay tolls (one could not tell if it was an extra service to be purchased, etc). Got home and got charged additional fees for the tolls which I had already paid along the way.

This is only one of several problems I had with Budget, none of which were resolved by their customer "service" department.

Buyer beware! This is NOT a reputable company; poor service, rude customer support, deceptive advertizing! Stay away from them!