Tata indicom

Bill charged for 6 days of internet usage

I would like to complain about Tata Indicom.

I wanted an internet connection. The Photon+ connection.

When I called Tataindicom for enquiry the customer care agent told me that the Photon+ device will cost me Rs. 3500/- and they will send there person to get the form filled and take the cheque. First of all the person never came. For 2 weeks I hada to wait. Then I complained about it on the Tata indicom website. After that they called me up and the person came within 3 days. Now, They told me about a new scheme, that, if I pay Rs. 500/- extra then I will get 2 months of internet usage free (That plan is 10GB per month plan). Now I gave another cheque of Rs.500/-. The customer care agent told me that wothin 7 days the verification will be done and the device will be activated.

Now, 1 week passed and no one called up. Now I called them and they tell me that the person had come to my place and I didn't pick up the phone. Now, finally the person cam after 2 days and installed the device on my Lappy. and activated the connection. The internet was running fine. It was giving good signal and good speed.

Now, I was using internet happily, and suddenly after 13 days, My internet got disconnected. I called up the customer care and they told me that my connection has been barred due to bill of Rs. 4800/-. I WAS SHOCKED TO HEAR THAT. They told me that my previous month bill is Rs. 2500/- and the next month credit limit has exceeded Rs. 1000/-.

NOW EVERYONE READ CAREFULY.

My connection was activcated on 11-June-2009. The bill i recieved was of Rs. 2500/- and the billing was done for 6 days of usage. bill was generated upto usage of 16-June-2009. and they had selected the billing cycle of 17-May-2009 to 16-June-2009. They said that billing cycle is chosen and it was told to you at welcome call.

NO people it was never told to me about the billing cycle.

They had just told me that I have 2 months of internet usage free, and there is a limit of 10GB for one month, beyond which the data usage is chargable.

Now I was using internet as per my usage, I neede more earlier and I could compensate in next few days. Since I had 1 month time.

ONE more thing, they install a software on the lappy which is used for connecting, and it also shows the data usage.

It shows in three formats:

1. The data usage per day.

2. The data usage per month.

3. The data usage per year.

now in that software my data usage is showing only 3.5 GB of usage. And The first month has still not completed. Now thay have given me a bill of 6 days of usage (That too Rs. 2500/-) And they have also charged me for the next month usage that is for the next 4 days (Rs. 1800/-) total only 10 days of usage. And it is costing me more than Rs.4000/- that is rediculous.

WHERE IS THE FREE USAGE FOR 2 MONTHS.

I also tried to talk to the nodal officer. but she never gets the time to talk to anyone. And I also wrote an email to her, she dosent have time to read it either.

PEOPLE I CAN ONLY WARN YOU TO NOT TAKE TATA INDICOM CONNECTION. THESE PEOPLE ONLY KNOW HOW TO EXTRACT MONEY FROM THE CONSUMERS. THEY ARE NOT HERE TO PROVIDE ANY SERVICE.

Just read my complaint once more. Only 10 days of internet usage has cost me more than Rs.8000/-

It is my humble request people don't take Tata indicom. You will only feel cheated and you will lose a handsome amount of money.