Deceptive Sales Tactics practiced by Imperial Majesty

I received a sales call in July 2007 to purchase a travel package. That was to be valid for 18 mos. I told the lady I could not do the trips in 18 mos,I needed more time and she said that she would extend the package to 3yrs. In late 2008(Nov.,Dec.)a sales rep representing Imperial Majesty called asking about my package and told me that I have not used any at this time. I told the rep that I had 3yrs to travel, he checked and saw that I had an extension and said" Ok, I see just call us when you are ready to travel and set your dates". June 2009 my girlfriend called to set dates for us to travel, the reps told her the package will expire July 3,2009. I called a few days later to find out what was going on after she told me what was told to her.

June 30,2009

I called Imperail Majesty the rep told me my package has expired, I ask to speak to a supervisor, I never got a supervisor,she told me they were all gone and that I could write a compliant letter. The rep. then told me she could extended my package for additional fees of $100-200 6mos to a year. I feel that I have already spent enough on this package and should be given the amount of time to use this package that was told to me in order to convince me to buy it.