Westgate Resorts

From what I am hearing and seeing, I am not the only one who has had or is currently having a problem with Westgate Resorts/Central Florida Investments. I am hoping that I can find enough people and since there is almost always force in numbers that there will be enough of us to put them in their place. They need to stop doing this to people and we can make a difference if enough of us band together and form a complaint with the FCC. Please feel free to contact me so that we can get this process started.

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I agree. I made a reservation with the Orland Westgate Lakes Resort and Spa on April 15, 2011 online and received my confirmation of the booking. Reasonably, I printed my confirmation and filed it with the rest of my vacation reservations. Here I am, 1 week before departing for my Disneyworld Trip and making my confirmations of my reservations just to find that Westgate denied my reservation. They claim my card was denied by my bank for non-sufficient funds (which there was plenty of funds and no restrictions on my card). I received NOT ONE notification from the hotel that this was an issue. Instead I spent nearly 45 minutes on the phone with a representative arguing about who should have done what and that they would not honor the promotional rate that one would get for booking in advance. Although they have confirming records showing the original booking was done in April, they stand their ground that IF they offer us a new reservation it would be at a much higher rate! This is HIGHWAY ROBBERY! This is the worst and dirtiest business practice I have ever encountered. It seems to me that they intentionally do business this way knowing most of their clients would overlook this techinical error and are looking to bank on it. Reasonable customer service would dictate that a simple email or phone call should have been made to the customer to give them a heads-up on this problem in hopes to keep the service. Instead they would prefer to wait until their customers arrive at their hotel with NO OTHER CHOICE than to book at a much higher rate! This should be criminal!

There....I'm off my soapbox.