Charter Communications

My name is Sandra and I moved here to Douglas, Georgia seven months

ago. I have cable,phone and internet service with Charter Communications and

from the beginning for every month(about 2-3 times a week) my service would

go out and stay out anywhere from 30 minutes to 3 hours. Today(6/26/09) it

has gone out 5 times and stayed out anywhere from 15 minutes to 1 hour each

time. This has happened every day this week. This has been an ongoing

thing. I have complained to them time after time. They would always say

that they would send a service tech out, but it may be 5 days before one

could come. I have had a supervisor and 3 techs here to rewire the house

for me and I still have this problem. But I found out that is not just my

house, but many other customers, including their office downtown. To me if

a company is going to offer service, they should be able to honor it and

make sure that everything is working properly. I know that I could go to

another company, but I think about the elderly and disabled,as this may be

the only way to communicate with the outside world. This complaint is for

every one that has this service. Something needs to be done about this

problem. From a frustrated customer; Sandra