American Girl: A promise broken

American Girl: A promise broken

In early June I called 800 360-1861 and spoke with an American Girl customer

service representative.

I explained that I would be making a "Felicity" book order in late June.

I was assured by the American Girl customer service person that all I would

have to do is call and that they would supply me with a code for "free

shipping."

I called requesting a "free shipping" code and was told that all free

shipping offers had expired and that American Girl would not honor my

request.

I will no longer give my business to American Girl. I am now making my

purchase on Ebay.

Thank you,

Natalie