Quality Auto Mall in East Rutherford NJ

I have been going to this place to get my car serviced for the last 2 years. I understand that when you get you car serviced they make suggestions based on the wear and tear of parts. But it seems like a total scam to me. A few months back they said that my brake pads were worn out and needed to be replaced. The service guy went to the extent of saying "This is too dangerous for the car to be on the road" I was confused that i did not realise it and let it go and asked the service manager. The service manager said i was fine till the next servicing.

In the next service i went in for a regular oil change and asked them to check my brake pads and they came back and said the brake pads were fine and the tires needed to be changed. The next time i took it in they said that my wipers needed to be changed. I passed .. they seem to find something or the other wrong with it every time i take it in.

The last time that i took it in they charged me 20 bucks to replace a light bulb that i could get it done at a local mechanic for 5 bucks. I was not given an estimate of the job and when i asked them to remove the bulb because i didn't want to pay 20 bucks for something i can get done for 5 the service manager words were "you dont go to a restaurant and not pay if you dont like the food". My response to that was the restaurant will replace the dish or give me a service credit for next time. Also the prices are on the menu so i pick the dish i want.

In short

No estimate was given ..

I was overcharged

No service credit was given.

I love my car too much to take it back to them for servicing.