Samsung - Samsung does not stand behind their products

Posted on Wednesday, June 24th, 2009 at 1:46pm CDT by 45425ae6

Product: LN40A550 television

Company: Samsung

Location: US

Category: Other

We purchased a Samsung LN40A550 and were quite pleased with the design and picture quality. Eight days after the warranty expired, the tv died. No picture, no sound, and it would not power off unless unplugged. Samsung customer service and the floor management in the call centre took a very "too bad - sucks to be you" attitude. Extremely disappointing. Even in the suffering auto industry I know they have some measure of goodwill after warranties expire. Where my husband works it is 20,000 kms "or so". Samsung does not stand by their products and does not care about customer retention, even when given the opportunity to do so.

Samsung anything? Never again! Tell your friends.. I'm telling mine!


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