Aldi - Accused of stealing in Aldi when returning faulty item for exchange.

Posted on Monday, June 22nd, 2009 at 4:26am CDT by 57a148bf

Product: Tevion USB Hub and Card Reader

Company: Aldi

Location: Ferrad Road
Kirkcaldy, Fi, KY2 5RY, GB

URL: http://www.aldi.co.uk/

Category: Other

I attempted to return a faulty Tevion USB hub and card reader to this store. I was informed that they do not exchange without a receipt. When I pressed the point that this is not the case with consumer law in the uk, the manager said "I don't know where you got it from." I replied that they are the only people that stock Tevion products. She replied "You could have stolen that, or got it from someone who stole it."


2 Comments

f7d1897e, 2009-11-07, 01:41AM CST

I understand how shocking this is to,

I went to to store to see if I could

find a nice meal to cook and had a

stake under my daughters pram which

was off to give to my dog and the

second a girl behind the counter saw it

all the staff came out and everyone was

teling me I stole this item where I

kept replying I haven't, when they

eventually found I hadent stolenn this

item they didn't even apologise very rude

And very ignorant staff who work there

I think they just wanted to get a kick out of

There boring misrable lives by doing

This

68804f0f, 2010-12-11, 02:49PM CST

Well you could have so often we have people pick up products of the shelf and try to walk through the till and get a refud ( a computer last week) it is common practice in retail for a recipt to be provided for a refund or exchange. Also you should have retained your recipt for your 3 year warranty ( otherwise as in terms in conditions it is void). I apologise if you were offended however thsi was not unusual practice in the retail industry.

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