Terrible Experience with Figura Fashion / Figurafashion.com

Ordering from this company was a HUGE mistake. We placed two separate orders with FiguraFashion.com and both orders were botched. On the first order (for many sarees for our Sangeet), they decided to send us their own interpretation of our order, ignoring the calls and emails we sent them with EXACT instructions. After we received these incorrect sarees we complained to them and they offered to send the correct order in time for our party. It was a lie: it never even shipped.

Unfortunately we had placed a second order before we received this bad first order. This time we had also given figurafashion many VERY specific emails and calls in regards to an outfit we needed. They agreed to the "custom" order. Instead of following our directions though, it looks like they picked something off their shelves that didn't even come close to what we directed them and then shipped it to us as is. The outfit wasn't even close to what we ordered. We were out at least 200 bucks just off of that second order, which they would not refund because they claimed it was "custom."

Of course we have had many long communications with figurafashion regarding these transactions and they have been shockingly rude. Their customer sales rep "Dev" has been sending us long emails about how they are right and we are wrong; trying to get a refund from these crooks is like wringing water from a stone.

The only thing we can do now is get the word out to others before they place orders with these incompetent villains. This is not a reputable business in the least. Highly recommended to avoid ordering here.

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I have the worst story with Figura Fashion. They are the worst business I have ever come across and so dishonest. I ordered $1400 worth of clothes with them to be sent to Australia. When I ordered, there were so reassuring that it will be exactly like the photo. Out of 5 dresses, I only asked to customise 2 dresses and the rest were to be like their own pics. I sent them drawings by a designer, the photo as well as a swatch for colour! What a mistake that was. It took over 2 months to arrive. They refused to give any shipping tracking number until I actually called them up. NONE of the dresses looked anything like the picture, the kaaj was so ugly and tacky and made so cheaply with beads. The design didn't even resemble the photos. The material was definitely not raw silk and the colour gave me a heart attack. This was all to wear to a wedding so I panicked and called them up. At first they didn't have a bar of it. They tried to tell me it did look like the photos – I have eyes! Then after a lot of screaming they said they will send a replacement. What a got after one month (they kept lying saying it was sent) was the same ugly kaaj and two of the three promised replacements weren't even there. I have called and emailed to ask "WTF" but no response. I am so distraught over completely wasting my money. I have had to spend that amount again to buy another outfit but this time I went to the real designer who charged me not much more. To everyone, DON'T EVEN THINK OF ORDERING FROM THESE GUYS. I am not a competitor, I have nothing to do with the clothing industry. You can email me if you are uncertain but these guys ARE HORRIBLE. CHEATS, DISHONEST, LIARS...SCUM BAGS who shouldn't be allowed to run a business.