Here is Direct TV's CEO's contact info

I HATE Direct TV. They've about mad me insane with anger trying to get problems corrected. So, for all you others frustrated who are told you cannot have corporate management contact information:

Mr. Chase Carey, President & CEO

2230 East Imperial Highway

Elsegundo CA 90245

310-964-5000

Take it out on the Wizard of Oz hiding away from consumers. Annoy his office directly!!!

Don't give up the fight. Ever.

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The 4th of these months my direct tv was installed and I having problems whith the dvr is not obeying the remote control I need somebody to come end checkit as soon as possible, I have tried call by phone whith no lack, need that service before the week and.

Othoniel H Perez my account number

7039 Arbutus ave 035591216

Huntungton Park code 3391

Ca, 90255

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Dear Sir, I have been a Long time DIRECTV customer, I even put up my Dish,when they frist came out at K-mart, I recieve 3 months of the Starz Super Pack free,at the end they started billing me, I tried to remove it on line and add Cimamax, I couldn't. I e-mail DIRECTV with them telling me it would be 10.00 to change it, even though I never added Starz, they are billing my credit, & I am not even watching it, thought heated e-mails nothing happened. Can you help?

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I feel the same way! I spent 3 hours on the phone with representatives and within an hour of calling this office my problem was resolved. Now to get them to realize that they wasted 3 hours of my cell time and 3 hours of my day trying to get a problem fixed that should have never been a problem to start with. The Customer Service people have so many rules that they can not provide service!

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WHAT THE HECK IS THIS TRUF TRUF STUFF?

QUITE ILLATERATE> YOU LOST MY ACCOUNT!!

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We changed from Dish to Direct November 30, 2010 because we already had a package deal with AT&T and their personnel kept telling us we could get a big discount if we change to Direct TV which was a joke. When Direct installed their equipment one of the cables were bad and we started having audio problems. Everytime we called Direct they supposingly checked their system and would say it was our TV not their problem. After seven months of this they finally sent a technician that seemed to know what he was doing and he found HDMI cable bad if I read his writing correctly. So far our TV seems to be working fine. I would like to know what kind of restitution Direct is going to make for seven months of bad service? It would be fine with us if they would cancel our lease.

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I'm afraid this is no longer the President and CEO. It is Michael White and there's no way to directly contact him I can find. Hmmmm, wonder why?

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We have had Direct TV for going on 10 years and each month the bill changes. We are both retired and I am disabled.

Then you have to call each month and have argue with them about the bill. They always have some story. Them you ask for a supervisor. They tell you pay what you paid the month before and they will put it in the system. The next month, a higher bill. Last December, 2010 my wife made a agreement for $126.18 for 12 months. This we get a bill for $126.44! I called and they said their was no such record of this.

I told them I am tired of their lies and said we are going with Dish or AT&T.

They said quote. do what you want and have a nice day and hung up on me! We are asking everyone we know who has Direct TV and asking them if they arehaving the same problem. They said

yes and are going to switch also. At this rate, they are going to loss a lot of business and I recommend everyone do the same. Soon maybe they will see the light before it is.

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I HATE DIRECT TV...THEY LIE,CHEAT,AN STEAL!!!!! IF I CUD TROW THIS SH** IN THE STREET AN TELL THEM TO COME PICK IT UP I WOULD!! I HAVE HAD THEM 6 LOOONG MONTHS.. AND THEY STILL CANT FIX NOTHING!! I HAVE SPOKE WITH 38 DIFFERENT PEOPLE SO FAR AND IM NOT DUN YET... NOT 1 BILL HAS EVER BEEN RITE,THEY HAVE SHUT MY SERVICE OFF 3TIMES SO FAR FOR "NON PAYMENT" WHICH THEY GOT THEN DIRECT TV SAYS ITS NOT THEM ITS QWEST BUT THEN QWEST SAYS ITS DIRECT TV NOT THEM.....SO WHO IS IT ???AND THE CEO?? YA CANT GET HIM EITHER.. I HATE TESE PEOPLE!! IM NOT DONE TIL I RUN THESE GUYS INTO THE GROUND!!

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does any one have the ceos e-mail contact address?? please if you do send to r_holland1947 AT yahoo.com When they say you get a FREE DVR-- its not free, they also wasted, a persons time , postage, and paper by sending me important time sensitve letter that was nothing but a blank piece of paper, then tried to tell how that blank important paper benefited me.

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They screwed me too..They took 2 payments when they were supposed to take one....Now I can't afford to get my wife's medications this week...Real nice business you are running..And no one speaks English....

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I too have been scrwed by Direct TV! Now I went oline to order and got a person in NC. And they TOOK $89.98 from my cc. Which I agreed to, under the FACTS I was given. OK, that night I DID NOT GET my local news and I called the very next morning and; as you know you never get the same person (this is why I always ask the person, name,state,employee# or extention#-usually emp.#) and you have to go through the entire complaint again+again, I CANCELLED the contract due to being lied to under 24hours! I supposedly got a manager and he said he would get the credit on my cc. OK the next day I checked my cc and NOT ONLY was the $89.98 still there, another deduction of $61.04 forthe so-call 1st month payment. Oh was even more POed! Oh I also make copies of anything on my acct. to keep following up with. So far, since 10/31 the $89.98 is still there but after more calls (on BOTH) the $61.04 was credited. But I received a bill yesterday for the $61.04, oh I mailed it back, NOT WITH $ but in large RED marked, NO but YOU still OWE ME the $89.98! I have sent reg.mail(11/8) to the CEO (the one that was on 'BossUndercover)Mike White, in CO. P.O. Boc 6550 Greenwood, CO 80155 Attn:MikeWhite! Not heard from him or anyone yet. but I won't quit,that is what they want you to do.

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I could write volumns but why bother. They give you a total run around and transfer you over and over and each time you have to repeat all of your information. They outsource to India and the Phillipines and you get people who do nothing but read from scripted responses. They put a hold on my debit card for 3 times the amount of the 21.65 and refused to release it until I sent a copy of my bank account to them and then it would take up to 14 days to settle. Not to mention the prices were not as quoted by Qwest. We wouldn't hook up with them if we never saw another television show. With all the unhappy people out there how on earth are they still in business? I SAY LETS DO SOMETHING ABOUT IT. THEY WENT ON TV FOR UNDERCOVER BOSS AND LEARNED NOTHING.

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It's not Direct TV I hate, it is the service my 86 year young Mother has received from the idiots that run your company. I talked my Mother into getting Direct TV for the quality of the viewing. She has been legally blind for almost 50 years and has to sit about 12" from the screen to see. When I signed her up, it took the new trainee over 2 hours on the phone. She still didn't get it right and someone else came on to help. They too didn't get the information correct on her billing. They could not understand that her bill was to go to a post office box. Although they told me they had it correct after the forth phone call, they were wrong. I had to order her the large button remotes. It went to another address about 6 miles from my Mother's place. Fortunately they knew her and call for us to come pick up the remotes. We did. She was to have received a rebate when she signed up, providing I go on line to my email address and fill it out, which I did. I even called because I didn't recognize this as being a rebate form. They assured me, her son, that was correct and it would come off her first 10 payments. This never happened. I called one month later asking where her statement was, they said they sent it out. Once again, they said they had put in the wrong county. Then they assured me it would be send out and she should receive it within 5 business days. Again, never happened. I called again and again trying to get them to send it to a post office box. They were still trying to send it to her home address, which there is no mail carrier. The again said they had it corrected and extended her cut off date. Finally, my cousin who lives next door to my Mother, called. They told her to send a check out to a mailing address, which she did. 10 days later, no credit for the payment and now my 86 year young Mother has no cable. Then I found out they would not turn it back on until they receive the payment. I assured them it was sent accordingly but pretty much it was tough luck buddy. Then they told me they would issue credit for a late fee charge. Big deal!!!! I am only interested in the comfort for my 86 year young Mother, which apparently "your company" isn't. It took three attempts for them to give her the discount offered from the beginning. I don't know if it is even correct yet. I have never had such horrific service from any cable company. The one she had was picture poor quality but now looks like a dream compared to what she has received from Direct TV. I live in Columbus Ohio and I will be going in for Thanksgiving. I have contacted Channel 3 on your side about doing a television report on this. Maybe that might get someone's attention from your company, since no one seem to care about my Mother's comfort. I have 6 family members receiving Direct TV that are just as pissed about this service for her as I.

I would like to get this resolved today but have no doubt it will not happen. It only takes a few idiots to make the entire group look bad. I have tried to be patient with your company but it has gotten me no where.

Doug Smith 614-483-7316 or 304-682-6064(Edra Smith-customer)

P.O. Box 563 Oceana West Virginia 24870

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Direct TV seems so greedy. Many of their promotions are designed to suck you in then the prices shoot up. My wife and I pay $150/month and that doesn't even include pay movies or sports such as the season specials they advertise to football or hockey fans etc. That could pay off many peoples credit cards or pay the heating bill. Most homeowners are actually "underwater' owe more than the house is worth, is it wise to give that much to DirectTV?

Lets say you can afford it...be aware:

Those specials renew automatically each year and if you miss next year's deadline to drop the sports special they refuse to allow you to drop it until another year, claiming you are just tricking them trying to watch the first few months of the season for free. This happened to us when we first became customers and never asked for the football package in the first place then could not cancel it. AS if Id do that.. I don;t know if Bret Farve is a city in Iowa or a quaterback except for the sexting scandal he was aught up in.. that's what I know about football. Yet they snuck football in my programming and accused me of trying to trick them when I asked to cancel several months after football season started .. Just an example of the other side of their specials they advertise on TV like those famous football commercials.

Good reason to NOT refer a friend to DirectTV...they get free programs at first then a huge bill later, some friend I'd be to do that to them. I wouldn't do that to a friend for the $100 DirectTV offers us.

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Direct TV seems so greedy. Many of their promotions are designed to suck you in then the prices shoot up. My wife and I pay $150/month and that doesn't even include pay movies or sports such as the season specials they advertise to football or hockey fans etc. That could pay off many peoples credit cards or pay the heating bill. Most homeowners are actually "underwater' owe more than the house is worth, is it wise to give that much to DirectTV?

Lets say you can afford it...be aware:

Those specials renew automatically each year and if you miss next year's deadline to drop the sports special they refuse to allow you to drop it until another year, claiming you are just tricking them trying to watch the first few months of the season for free. This happened to us when we first became customers and never asked for the football package in the first place then could not cancel it. AS if Id do that.. I don;t know if Bret Farve is a city in Iowa or a quaterback except for the sexting scandal he was aught up in.. that's what I know about football. Yet they snuck football in my programming and accused me of trying to trick them when I asked to cancel several months after football season started .. Just an example of the other side of their specials they advertise on TV like those famous football commercials.

Good reason to NOT refer a friend to DirectTV...they get free programs at first then a huge bill later, some friend I'd be to do that to them. I wouldn't do that to a friend for the $100 DirectTV offers us.

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How About Michael White, the new president and CEO of DirecTV??? Does anyone know how to contact the new Wizard?

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I just called Direct TV to receive an estimate on services that they offered. I told the woman that I had just spoken to my Cox cable rep and wanted to compare services. I spent 40 minutes on the phone with this woman going over different options and costs. When I felt I had all the information I needed, I asked the woman if she could e-mail me the estimate so I could discuss it with my wife. She asked "why do you need to talk to your wife?"I explained that I have been married to her for 24 years and I don't do anything without discussing it with her first. The sales person asked for my Social Security Number which I refused to give her and asked why she needed it?. She stated she could set up everything i.e. billing etc., so all I had to do was call back after speaking with my wife, should we decide to change to direct TV. I said that would be fine, but repeatedly, (and I mean REPEATEDLY) confirmed with her that this was a simple estimate, and I was not buying ANYTHING. She assured me that she was just getting all the information she needed, and that included my debit card number, so all I would have to do was call in with my account and confirmation number and my service could be activated. AGAIN I made it clear to her that this was not an order and just an estimate, and again she assured me that I was NOT signing up for anything, and that the offer was for a limited time, and I needed to call back as soon as I spoke with my wife to get the "deal" we had worked out . She told me to expect an e-mail within the hour. When I received the e-mail, I was shocked to see that it said that I had in fact signed up for service and a technician would be arriving at my house on Feb 28 between 8:00 and 12:00. I immediately called Direct TV and told them to undo everything and that I had ordered nothing. The person on the phone "William" told me that I did order service and that he was unable to cancel my "order" I asked to speak to a supervisor. After a few minutes, "Buster" employee # 519463 came on the line and said that yes I had ordered service, but he would cancel the order and I would receive a refund in four or five days. I said REFUND?!!! I was repeatedly told that I was not being charged ANYTHING until I called back and agreed to the order. I asked for e-mail confirmation of the cancellation and he told me he couldn't, and I would just have to "trust him" I asked him how he was going to cancel my "account"? , he said at his computer. I asked, " you are going to cancel my "account" at your computer, but you CAN'T send me a confirmation e-mail that it has in fact been canceled?, although there was NO PROBLEM sending me an e-mail confirming my "order" He said no he couldn't

This whole thing is outrageous! And nothing short of fraud and outright theft. Immediately after getting off the phone with them I "Googled" Direct TV complaints. I couldn't find one, not one single positive comment about this company.

So I'm going to turn this story over to every consumer protection agency there is. These guys are crooks and will not stop these illegal activities unless they get a little "help"

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need email address please for Mr. Chase Carey, here is my story, approx 5 months ago i was called and offered the NFL Sunday Ticket Pkg for the same price i was currently paying for Total Choice pkg. I was very thorough with Brittany Potts (rep for Direct TV) was assured that when the promotion ended i could call and go back to EXACT pkg and PRICE i was paying before the promotion. Well here's the catch, when i called to change back, guess what? Now the same pkg i was receiving has been discontinued and even though it's the exact pkg, it now has a new name and $5 more per month. So these callers are LYING to customers, apparently they must work on commission and can scam you anyway they want. And something else when you ask for a supervisor to help resolve your problem, they will not give you their name, how convenient then you can't even have a record of who told you the information. When you go on line to check their pkg prices they are about $20 less, but you can't have those prices because it's for new customers only, I have had Direct tv since 1999, oh they comment each time you talk to them about being a loyal customer, but it's really about being a sucker to keep paying their prices. So, learn to play their games and keep switching services every year between cable and satellite to get the NEW Customer pricing. This company is such a RIP OFF, it makes me sick!!!!!!!!!!!!!

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When I signed up for DTV Qwest wasnt honest to me said I was in a one year contract only to find out from the company I was stuck in a 2 year contract which I DID NOT agree to it was even recorded (funny no one is willing to look up the recording when I corrected the lady that called and said No I signed up for a 1 yr contract,her reply was ok and moved on to the next questions ) she would not correct or check into my complaint.Of course DTV said I was allowed to cancell my contract with early termination fees...I said I agreed to 1 yr thats all Im paying for it has taken me 1 1/2 yrs to find the correct contact info for DTV's ceo it clearly states on the web page if your not satisfied please contact us...why when they are not willing to fix there mistakes.Qwest told me I had to deal with DTV and DTV kept telling me to deal with qwest funny how they kept passing the buck until today...when I got the correct number to the president of DTV 310-964-5000 he wont even take calls and if your not satisfied to bad DEAL WITH IT AND PAY THE CANCELATION FEE..of coarse this proves to me they are out to line their pockets and not willing to rectafied their company mistakes.I WOULD NEVER RECOMMEND DTV TO ANYONE,AS A MATTER OF FACT I WONDER HOW MANY OF YOU HAVE WENT THROUGH THE SAME THING.I STRONGLY RECOMMEND YOU ADD YOUR GRIEVANCE ON THIS SITE.HOW CAN THEY SAY IF YOUR NOT 100 % HAPPY, CALL, THATS A LOAD OF CRAP..I called they said its not there fault there employee made a mistake and said I recieved a letter stating this ageement I DID NOT and the installer allowed my friend (visiting) that I didnt authorize to sign my contract while I was in the bathroom. it wasnt my signature but they dont care DONT TRUST DTV THEN DONT WANT TO MAKE THINGS RIGHT THEY ONLY CARE ABOUT YOUR $ IN THEIR POCKETS ...DTV SHOULD CHANGE THEIR NAME TO SCREW YOU.THIS NEEDS TO BE TAKEN TO A HIGHER AUTHORITY IM SURE SOMEWHERE OUT THERE EVEN A JUDGE HAS BEEN DONE THE SAME WAY FROM DTV..THEY DONT CARE ABOUT YOU ONLY YOUR MONEY DONT USE DTV

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Oh I am beyond disappointed with Direct Tv. They somehow were under the impression that i was canceling my service when I called last month. I argued with them about a rebate form i was supposed to receive and never did. They tried to say they gave it to me via email. So when I called last month they promised me credit on my next bill for overcharges. well instead of crediting me they canceled my service WENT into my checking account and took out 680 dollars for cancellation fees, etc. I WAS SO LIVID. when i called them they said that it was from non payment for 30 days past due. your account goes into cancellation and they have the right to charge your account/card on file. It is supposedly in your customer agreement. well i told them i did not want to cancel and they said i would be refunded the money within 72 hour. 72 hour rolls around money is still not back into my checking account. I call them again and they inform me that they will mail me my check within ten business days. I explain everything to the supervisor in billing. they tell me a supervisor, that i am sorry your wasting my time!!! completely absurd and very very bad business. i am beyond disgusted with them!!!

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Thanks for this info. I am sending an immediate letter, registered mail, and a phone call to the CEO. Direct TV is corrupt, deceptive and they need to be stopped for exploiting consumers. They are a corporation in control, just as bad as the Banks and lending institutions. Note, I blame our legislators for allowing this kind of thing to happen to the consumer - We the People -- and I am e-mailing my two Senators, Collins and Snowe in Maine, with copies of my confounded bills that make no sense. I was supposed to be signed up for one year at 29.95 plus tax, and my bills have been DIFFERENT every month, they acknowledged they made some errors, but the charges are different for each month I have had the service. Go figure??? The clerks are clueless. One clerk did make some sense of it but it seems I was decieved when I placed my order over the internet and spoke via e-net to the representative on signing up. It is a maze of clerks, and the system is complicated. Supposedly I was hooked up by a distributor, not direct TV itself. Another disaster in their advertising. I am at this point not trusting them, and since I have read all these horror stories I am addressing my issue before I cancel their service and making sure I don't get stuck with some bill I don't owe. I would not recommend them to anyone. I had an antenna and was happy with that until the Digital signals forced me to get rid of it. My trees block the signal. Well, I am going to have no TV when I cancel the contract. My computer is good enough. If it werent for the computer we would be in a slave nation. But, I bet the day is coming we won't have much freedom on the internet either. America the once beautiful has gone bye-bye. Thanks for all the tips everyone!!! Keep up the fight, I am with you!! JFB

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Let me begin by saying that I was a loyal account holder for several years, off and on as I moved with my company (USAF). September of this year I broke my contract when I moved out of a townhouse and into a brand new home. I moved over to Comcast Cable due to the price difference, approximating but with Direct TV I was paying $165.00 a month just for television where as I'm paying that now with Comcast with Telephone and internet and ALL of their offered channels. However, when I breached my contract with Direct TV I paid the agreed upon fee of $200.00 (Think I was two months early of my two years). However during the move I went on a deployment with my job, leaving my spouse alone to move from the Townhouse to the new house. We received the boxes to return the receivers I had, but unfortunately we were late getting them back. I received a notice in the mail and I called Direct TV the same night I received the notice. I informed your company it was just an oversight and I will have the items in the mail in short order, I mailed the merchandise out 3 days later. On the fourth day, my debit card that I had set up on the website was billed $716.00. The receivers were in your warehouse perhaps the day after this fee was assessed to my card. I felt at the time that my money was stolen, it took hours of phone calls over several weeks to finally re-appropriate my money.

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I also dispise Direct TV, they didn't show up for install 1st install appointment all the while I phoned them and they said they were "in route" all day. A week later, they installed and tech drilled into my air condidtioner lost all cooliant. Supervisor came over they said for me to fix it and they would pay me back in "10 day" it took 9 weeks. I had to write a check to air conditioning repair service for a new air conditioner it was beyond repair. Two thousand five huncred dollars, yes $2500.00. They charged me the entire time they did not repay my money I was so angry I didn't pay my bill, they had the nerve to charge me a late fee. HORRIBLE CUSTOMER SERVICE, DO NOT TAKE RESPONSIBILITY FOR ERROR OR COMPENSATE FOR BORROWING MY MONEY AND SAID IF I REQUESTED IT THEY WOULD HOLD MY $2,500.00 UNTIL I SETTLED. BLACKMALE! Horrible company, terrible service I'd rather pay cable more money and loose this company from the entire business world.

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Chase Carey is no longer the CEO at Direct Tv. He now works for Rupert Murdoch. The Interim CEO is Larry D Hunter and his email address is: ldhunter AT directv.com The email will come back as undeliverable as mine did but im sure he gets it because he got mine yesterday and today I received an email from one Nicole Martin who magically made my early termination fee dissapper