Poor service from Frontier Communications

I'd like to tell you a story about a work at home professional who lost a contract because of: 1) Poor billing practices, 2) Ineffective customer service reps, and 3) Incapable programmers/technicians.

Three months ago, I chose Frontier because I work at home and needed a reliable land line. After weeks of rescheduling appointments, their technical group was finally able to port my existing number and activate my phone line. At the time, customer service reps blamed my existing provider for the issues, and I believed them.

After using the phone for about two months, I noticed that I hadn't received a bill. Once again, I contacted customer service. The rep told me that my account was past due because their records showed an incorrect address. I contacted my bank immediately and authorized payment.

The same day I authorized payment, my phone stopped allowing long distance calls. At first, I thought it was a temporary outage. Then, a day or two later, I noticed that my long distance service was still not working and that my caller ID didn't work. I was outraged: I contacted the company and fixed its mistake and the company cut my service? I couldn't believe that I'd been treated in such an unprofessional and shoddy manner.

Before this fiasco started, I accepted a job to prospect for an IT firm. But, days after authorizing payment, I still had no long distance service. So, I pushed back the job's start date, relying on Frontier to fulfill its promise to restore service.

After staving off the start date as long as possible, I contacted customer service once again. Without being prompted, I provided a check number and verified that the funds had been removed from my account. During this conversation, the rep assured me that my phone would have full service the next day. I contacted my new employer and agreed to start the next day.

The next morning, I sat down at my desk to start work, and (no suprise!) my phone didn't allow long distance calls. So, ONCE AGAIN, I contacted customer service. And, ONCE AGAIN, the rep assured me that I will have full service - within the next thirty minutes.

I wait thirty minutes and then some, but my long distance still did not work. Then I called customer service again to no avail. I tell my story to another wonderful, polite customer service rep who is completely unable to solve my problem.

My issue is still not resolved. Because I have no long distance service, I will probably lose my job. And how could I blame my employers? They have every right to expect a productive, capable, reliable business relationship.

Evidently, this rule doesn't apply to phone service.

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This company is awful....They changed my billing without my authorization to paperless. I did not see a bill for 2 months, I called them and sat on hold 2x once for 31 min. than again for 40 min. I tried to send a email, but after you enter all of your info and you hit send...magically you get the old "sorry we are having technical issues"

Tried the next day.. same old crap. They have a strangle hold on certain area so you are stuck with them. The do not let verizon service my area at all.

But I did find a way around them and now Im rid of them..How long before the Mgt. there see's the writing on the wall and fixes the customer service issues before the FCC and or cousumer affairs folds you up. idiots

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Switched from Comcast to Frontier-FIOS two weeks ago.... In two weeks with Frontier I've had more service issues than I had all year with Comcast. Too many to list here. Suffice to say that I wish I had not changed.

As of this writing I have been without internet service for over 24hrs....with no solution in site. If you are considering a switch to Frontier FIOS, I recommend that you only do so if you don't really need service... because you won't have it very often.

Staff is nice and seem capable... But do not deliver services promised.

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Frontier sucks...Been having lots of trouble with them....Funny thing is , their motto is...I CAN HELP!!!!! hilarious. Andrea Turner that works there was suppose to be helping me with issues< then wont answer my calls or return them. They just don't know what they are doing!!!!! Someone now needs to step in...WE have to pay for poor or no service! What happened to customer care? Never recieved direct tv, so what do I have to cancel to get my money back?