Tumi failure to back warranty

I bought a Tumi backpack based on the lifetime warranty claim. At the time I bought it, they offered lifetime. But now they want to charge $125 for repair open seams by the zipper and strap, and between internal compartment! While I called, they said "we don't offer lifetime warranty, we only offer lifetime service, for a fee".

The service and support is not a good match for their price! If this is the way they treat loyal customer, I am not going to stay with them, and would not suggest anyone to buy a Tumi.

Comment On This

Tumi stopped offering their lifetime warranty over 13 years ago. In 1997 it changed to 5 years. I hear people bragging about their lifetime warranty that they think they have at the airport all of the time. The fact that you think you had a lifetime warranty is the real case here. Look at the Tumi website and type in warranty on the search bar. It will spell it out for you.