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Change your menu to reflect pricing!

 
fast food
Sonic
800 N. Main
Noble, Ok 73068
US
sonicdrivein.com

When I order a cherry limeade, they always charge 10 cents more than what is on the menu. I finally asked one day about that and was told that the ten cents is charged for extra flavorings- the cherry. If the menu lists cherry limeade, diet cherry limeade, strawberry limeade as your options in limeades, and the price, shouldn't they charge that and not ten cents more for those flavorings? And if one does charge 10 cents more, it should be listed clearly on the menu. That charge is nowhere to be found with the limeade listing.

Upon discussing this with the manager, he got an attitude with me and eventually said "Fine, you want your ten cents, here's your ten cents" and rudely gave me a dime. Sonic, here's your problem-

#1 Customer service.

#2 Menu deception

I can't count how many times I've been wrongly charged at Sonic. Anymore I always pull out my calculator to get the total and tax because I know I will have to correct them.

From: Message Author (click here to email author) (has asked not to receive email)
Date: Sunday, 14-Jun-09 18:23:00 CDT

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customer service
menu pricing
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