LG - LG Washing machine not repaired

Posted on Friday, June 12th, 2009 at 3:29am CDT by d39df283

Product: LG Washing machine WD8001

Company: LG

Location: Address Customer Service Department, LG Electronics India Pvt. Ltd., Plot No 51, Surajpur Kasna Road, Telephone Number - 0120-2560960
Greater Noida, UP, 201306, IN

URL: http://www.in.lge.com/Support/sup_sales_contactus.aspx

Category: Other

The complaint for washing machine defective was given on 02/06/09 and allotted no. S96C960202095. Despite a reminder on 5th, 11th and 12th, the machine remins out of order. Either the spare parts are not available, and when they are received, they are found unsuitable.

There is no way that the complaint can be escalated. The Babus of LG have no time for cusatomer, he can break his head with the Complaint line. The attempts to obtain details of senior persons of LG were fruitless, with point blank refusal to give any number. The Chennai nos given 6550-0502,3,4 are never picked up and no other details are given. There is no way of contacting any person in position of responsibility. These people own the departmwent of consumer affairs and blatantly get away with murder. they are not required to display any information on the website for escalation of complaints, take 10 times the time displayed on website and yet not be held accountable.

there is a need for mandatory service rating by the customers. Overcharging of spares is another area where the customer is at his wits end as they sell parts at least 10 times the cost that they realize when selling it as part of assembled product.

there is a need for improvement in legislation and better implementation of rules.


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