House 2 Home Furnishings

It really is hard to comprehend how bad this stores' sales practices and service are: I really should have walked out of the store in the 1st 10 minutes when my 'salesman' took a personal call while walking me to show me beds. When I went to purchase the bed I was told I could not use American Express (AMEX); I told him thank you, I'll go elsewhere. Suddenly...the store took AMEX. Mmm. I was told verbally the bed would be delivered in 4 weeks....after a long fight with the store the bed arrived 12 weeks later. It arrived in pieces, no instructions, and missing hardware/parts and we had to pay the delivery guy 'cash only'. The store manager told me to get some screws and 'just drill holes' in my very new solid alder bed. I told him that was not an option...and he told me that was all he could do for me. Long story short -this has been the 'most painful' purchase experience I have ever had....with absolutely not customer service or problem resolution. Think long and hard before you EVER buy from that store...it comes with great RISK.

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Who or what is the owner of this business?

Has anyone ever talked to the owner - nickname "Sonny"?

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Well that scares me. I bought a bedroom suite on July 3rd and told it would be 4-6 weeks. Today I got a message saying after the first week of September. Then, she threw in that if it's damaged in any way to take photos and call them. I wonder if they would return my money.

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Wish we'd seen this complaint before we bought our bed. Same issues, late delivery (haven't had it yet) although promised within 6 week. Every time we phoned it's always "it'll be within two weeks".

Don't know yet if we will have to drills holes.

Manager of store refuses to give names of district manager, manufacturer or CEO so we can complain direct to them.