House 2 Home Furnishings

It really is hard to comprehend how bad this stores' sales practices and service are: I really should have walked out of the store in the 1st 10 minutes when my 'salesman' took a personal call while walking me to show me beds. When I went to purchase the bed I was told I could not use American Express (AMEX); I told him thank you, I'll go elsewhere. Suddenly...the store took AMEX. Mmm. I was told verbally the bed would be delivered in 4 weeks....after a long fight with the store the bed arrived 12 weeks later. It arrived in pieces, no instructions, and missing hardware/parts and we had to pay the delivery guy 'cash only'. The store manager told me to get some screws and 'just drill holes' in my very new solid alder bed. I told him that was not an option...and he told me that was all he could do for me. Long story short -this has been the 'most painful' purchase experience I have ever had....with absolutely not customer service or problem resolution. Think long and hard before you EVER buy from that store...it comes with great RISK.

Comment On This

I cannot believe someone would put Best Store ever shopped at!!!! They must work there or never get out!! It is the absolute most horrible place I have ever shopped at.2 months after my horrible experience with this company I bought a leather set from Leons and happy to report great customer service,FREE DELIVERY,great product and most important: 3 days to inspect the merchandise for defects in such case They would pick it up FREE of charge and replace it.Unlike House 2 home, terrible customer service, faulty product,$100 delivery fee with drivers who drop your product,and we cannot forget when they deliver their CRAP product that is broken they expect you to take pictures and drive it back to them!!! DO NOT BUY even a coffee from these people!! lots of other companies with better product and better customer service! We work hard for our money, buying from them you might as well flush it down the CRAPPER!!!!

Comment On This

I would absolutely NOT recommend this furniture store. I am another victim. I wish I read the post before I did business with House 2 Home Furnishings in Red Deer.

I placed an order at House 2 Home Furnishings in Red Deer in 2010 when the store manager told me the furniture would deliver to my house in two weeks. Even after 4 months, I did not get my furniture.

When I request refund, I was surprised to hear from the manager the sale was Final Sale. Before I placed an order, the manager did not tell me final Sale and He deliberately put Final Sale in the receipt without being noticed. I communicated the store manager in person and over phone many times, the store manager always said, "It will be within two week."

I check BBB(http://edmonton.bbb.org) rating about House 2 Home on October 22, 2010:

Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.

Reasons for this rating include:

. 8 complaints filed against business

. Failure to respond to 4 complaints filed against business.

. BBB does not have sufficient information to determine how long this business has been operating.

. BBB does not have sufficient background information on this business.

. One complaint filed against business that was not resolved.

Business Contact and Profile

Name: FDF Home Furnishings

Phone: (403) 356-0333

Address: 4960 81 ST

Red Deer, AB T4P 3V3

File Open Date: August 2006

Type of Business: Furniture-Retail, Furniture-Wholesale

BBB Accreditation: This company is not a BBB Accredited business.

Additional DBA Names: House to Home Furnishings

House 2 Home Furnishings

I learn a lesson by the hard way (Loss a lot of dollars). I would like to share some tips for any big purchase.

1. Investigate the business: talk to friends, check online review for business' credibility and reputation

2. Do not take for granted what sale persons promise if they are not in written terms

3. Before hand the money and sign the bill, read all the terms such as warranty, refund or exchange conditions. Pay attention to words Final Sale some dishonest stores put on the bill without being noticed

4. Check business rating: use BBB in Canada

(http://www.bbb.org/canada/Find-Business-Reviews/)

5. Choose high reputation store even if paying a little more money

Comment On This

I can't believe a business like this gets away with the run around they give the customer AFTER they have your money!? I too fell victim to their 'I don't care attitude'. I put $1000 deposit on a bed set in the H2H store in Red Deer, and after much thought, went back the very next day (within 24hrs)to get my money back... just like the sales rep I dealt with verbally told me to do if I changed my mind and wanted all my money back. However, because it was a "final sale" they want to through on a 'penalty fee' of 35%??? I have NEVER had any furniture store do that... final sale or not. I requested to speak to a manager... nope, the one sales rep said "we don't have a manager for this store"... WHAT??? I then ask for a number to their head office... nope, "their is no number to call, only an email address for customer complaints"... again, WHAT??? I am livid by this point as you can imagine, so I take the email address and leave! I get home, start calling around to other furniture company's to inquire about this 'penalty fee' to which they are dumbfounded but not surprised to hear it is H2H!!! In speaking to the other outlets, it is here where I was told about H2H other locations in E-town. I call one of the managers there... again I get no where. In fact, even after losing 35% of my deposit, there is still a process of cancellation... it still has to be approved, and that can take at the least 30 days AND you may or may not get the remaining balance of your money back, more likey than not its an instore credit. The next day I call back to speak to him again... request my deposit back in full again, and again he said "sorry there was nothing he could do" and that he couldn't confirm what was said verbally from one of his employee's at the Red Deer location ... referring back to when I was told to come back within a 24hr period in order to get back all my deposit. I then ask to see a copy of this so called 'penalty fee' and asked if his company is accredited with the BBB... he starts with the attitude "I'm done with this conversation and am no longer willing to do anything for you... I'm no longer willing to give you anything, not even your money back, I don't like threats"!!! Ok guess you won't like the fact that I've also gone to the media with this... he then hung up.

This was suppose to be a fun experience for my son (who the bedroom set was for)and I, to which it has turned into a nightmare.

I work at a large Persons in Care facility to where the 100's of residents are always replacing their furniture... good customer relations and word of mouth is huge. That company not only lost out on my future business but that of the 100's of residents and the thousands of staff that work there as well. I may lose my $1000, but THEY lose so much more with the business that would have been connected through me!

From now on I'll be investigating any business before I hand over my hard earn dollar... you need to do the same, I only wish I knew what I know now before hand... live, learn and share I guess!!!

http://www.bbb.org/edmonton/business-reviews/furniture-retail/fdf-home-furnishings-in-red-deer-ab-145385

Comment On This

HA HA UR Stupied Most Bedrooms suites comes 10inches, because they all come from China, and people have different size of Queens and Kings, for example Euro Queens bed and Cali kings beds they are little bigger than the ones we get from Canada ** Think before you speak** thank you

Comment On This

THE BEST STORE I EVER SHOPPED AT, THey Have the Best Selections, even it may take a little longer but the qulity is the best.

Comment On This

I completely agree, we faced a similar problem, wish I would have read this before purchasing a sectional sofa set. the salesperson confirmed that the delivery will be made in 4-6 weeks, but while making the invoice he changed it to 6-10 weeks and became so rude to the extent that he said his day is going to be bad as we were his first customers. I felt like taking my money back and never to come back again but the money was already given and it was a final sale. Now after the delivery we found that some parts are missing and the ottoman's balance is very shaky. We complaint twice but no response. Will recomend not to buy furniture from House2Home.

Comment On This

House 2 Home was not willing to help me at all. After buying a queen bedroom set from them I got home to realize that there was at least 10 inches difference from my mattress to the footboard. They marked it as final sale and also hid the gap in the floor model to trick there customers. After telling the manager my problem he simply said that it was not his problem, very rude tone and hung up on me! wont give me my money back.‎ Horrible service! Do not spend your hard earned money on any furniture from this company.‎

Comment On This

Who or what is the owner of this business?

Has anyone ever talked to the owner - nickname "Sonny"?

Comment On This

Well that scares me. I bought a bedroom suite on July 3rd and told it would be 4-6 weeks. Today I got a message saying after the first week of September. Then, she threw in that if it's damaged in any way to take photos and call them. I wonder if they would return my money.

Comment On This

Wish we'd seen this complaint before we bought our bed. Same issues, late delivery (haven't had it yet) although promised within 6 week. Every time we phoned it's always "it'll be within two weeks".

Don't know yet if we will have to drills holes.

Manager of store refuses to give names of district manager, manufacturer or CEO so we can complain direct to them.