Horrible Customer Service

Business Reply

CustomizedWorld.com stands by its commitment of superior customer service and offers a 100% satisfaction guarantee on all orders. While 99.9% of all orders are filled ahead of schedule and delivered well ahead of any published time-line, we acknowledge that a small percentage of orders will be on back-order. In this customers case, the item in question was on back-order and unavailable to ship. We received the item July 2nd and subsequently shipped the order immediately via priority mail (above the mail class customer paid) in an attempt to make up for the lost time due to the back-order. We are genuinely sorry that we were not able to meet the dead-line and have since made good with the customer.

I placed an online order with the company Customizedworld, for a personalized tee shirt. After placing an order I got an email stating how much was taken out of my account.3 weeks later still had not gotten my merchandise nor an email stating when or if my mercahndise had been sent out. (The say that and email will be sent when merchandise ships with tracking number and all) After numerous emails, phone call (unanswered), messages left, I still had not heard a word about where my merchandise was. Finally I got a hold of somebody through there online chat service(Most times it has said somebody was available and really nobody was there I waited once for a rep for 1hr)They had said my merchadise would be delivered July 2nd... Not so... Today is July 6th and I'm still waiting for my merchandise... After many emails requesting a refund havent heard anything. I will never order anything through this company again.