ABSA Harassment

ABSA VF Consultant Jackie has been contacting me in an average of 4 times a day demanding payment,which i have already made and faxed and e-mailed the confirmation to ABSA. She is rude, she shouts, threatens to take my car and is generally unpleasant and requires training if she is to deal with clients. She hangs up while you try to explain yourself, she harasses you. There is nothing further that I can do. The money was transferred and I have all relevant documentation in this regard. Is this how ABSA staff treat paying customers? I am extremely disappointed.