Oil Change Ripoff!

Sent my wife to get routine oil change on her vehicle. She returned home approx 20 minutes later and was getting ready to take my vehicle for same. I mentioned that service was quick and asked about the cost. She replied $178.00

I asked to see the bill and realized that she had agreed to an Engine Flush ($32), replacement air filter ($34) and cabin air filter ($50) - all unnecessary in my opinion. Upon further inspection of the bill, I noted that they had identified the SUV with the wrong model and installed the wrong air filter (unable to close the filter housing because it didn't fit properly)

I returned to the business and requested an explanation and to see the replaced parts where I was told by the Manager that they were in the garbage and I would have to dig thru and find it myself if I wanted to see it.

After listening to the manager try to defend the excess charges by telling me that my wife had agreed, he finally acknowledged that the air filter was the wrong one, and that the engine flush and cabin air filter were not necessary.

A partial refund was issued for the overcharges after enduring his rude and obnoxious behaviour for the better part of one hour.

Beware - after speaking to others with similar experiences at this establishment, it appears to me that this business routinely attempts to perform unnecessary services and takes advantage of unwary consumers.

Comment On This

I guess that your mechanic is GOD.Whatever he says is without doubt the truth! I bet that your mechanic never even checked the air filter and just told you that it was OK.

If you looked at the air filter, and agreed that it was dirty to the point that you agreed to have it replaced then why get upset after you leave. Why not just decline while you are there?

Comment On This

I should have checked online before taking my vehicle for oil change at 900 Steeles Avenue East,Milton ON L9T 5M6. I had coupon for free change and ended up paying $34.00 for air filter replacement - all unnecessary. After I left I realized that they sacked me because I had the car at my mechanics couple of weeks prior and he told me the air filter is O.K. After I came home I called the manager and told him that I didn't need the filter and he just said to bad you should have said you don't wanted. After I called the head office and was told that somebody is going to call me back. One week later I'm still waiting.

Beware - after checking on internet there are others with similar experiences at this establishment, it appears to me that this business routinely attempts to perform unnecessary services and takes advantage of unwary consumers.