UNAUTHORIZED C-PAP SUPPLY SHIPMENTS

FOR TWO YEARS NOW SLEEP CENTRAL HAS SHIPPED ME CPAP SUPPLIES WITHOUT A DR ORDER SO THAT MY INSURANCE WILL NOT PAY FOR THE SUPPLIES. LOVEJOY MEDICAL BLAMES SLEEP CENTRAL FOR AUTO SHIPPING THE MERCHANDISE AND SLEEP CENTRAL BLAMES LOVEJOY MEDICAL WHEN THE TRUTH IS ROTECH HEALTHCARE MADE A ACROSS THE BOARD DECISION TO SHIP SUPPLIES EVERY 3 MONTHS WHETHER YOU WANT THEM OR NOT. THEY SUPPLIES COME UPS THEN YOU HAVE TO CALL SLEEP CENTRAL TO WRITE A UPS ORDER FOR PICK UP AND THEY THEY DON'T PUT THE SUPPLIES BACK IN STOCK UNTIL YOU ARE PAST THE 30 DAYS LIMIT SO YOU ARE STUCK WITH PAYING FOR THE SUPPLIES. THEY BILLED MY INSURANCE WITHOUT A DRS ORDER SO THEY WON'T PAY FOR THE SUPPLIES. ROTECH HEALTHCARE SAYS THEY HAVE TO DO THEIR OWN INVESTIGATION BEFORE THEY CAN CANCEL THE BILL. WHAT IT COMES DOWN TO IS ROTECH HAS FOUND A WAY TO MAKE MONEY OFF OF PATIENTS BY SENDING UNREQUESTED SUPPLIES THEN HAVING SLEEP CENTRAL NOT ENTER THEM BACK INTO THEIR SYSTEM UNTIL THE 30DAYS IS UP AND HANGING THE PATIENT WITH THE BILL. WHAT I DID WAS GET ALL THE UPS TRACKING NUMBERS AND WHEN THE ORIGINAL SHIPMENT WAS DELIVERED, WHEN IT WAS PICKED UP TO RETURN TO SLEEP CENTRAL AND WHEN IT WAS DELIVERED TO SLEEP CENTRAL. WHICH WAS IN THE 30 DAY LIMIT. THEY HAVE STUCK ME WITH SUPPLIES BEFORE AND CHARGED ME WITH THEM. THIS HAS OCCURRED FOR 2 STRAIGHT YEARS. ONE YEAR I GOT ANOTHER MANS SUPPLIES THE UPS BOX HAD HIS NAME AND PHONE NUMBER ON IT AND MY ADDRESS AND ZIP CODE. THE LAST TIME I TALKED TO SLEEP CENTRAL I TOLD THEM TO STOP ALL AUTO SHIPMENTS, I CALLED RO TECH AND TOLD THEM TO STOP ALL AUTO SHIPMENTS, AND I CALLED LOVEJOY MEDICAL AND ASKED THEM TO STOP ALL AUTO SHIPMENTS. I ALSO CALLED MY DOCTOR'S OFFICE AND TOLD THEM NOT TO APPROVE ANYTHING FOR LOVEJOY MEDICAL, ROTECH HEALTHCARE OR SLEEP CENTRAL. MY DOCTOR'S OFFICE SAID THEY DON'T EVEN USE LOVEJOY MEDICAL FOR THIS VERY REASON THEIR PATIENTS WERE GETTING CPAP SUPPLIES WITHOUT DR'S ORDER OR PATIENT'S ORDER AND THEN HAVING AN EXTREMELY DIFFICULT TIME GETING THE MESS STRAIGHTENED OUT.

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I have had nothing but problems with sleepcentral.com. They have been shipping the wrong supplies for several months. When I call they do nothing about it and act as if it is my fault because I did not notify them within 30 days. The truth is I have notified them by phone, email and voicemail, yet no results.

If you are serious about correcting your sleep apnea problems, you should find a different supply vendor.

AVOID www.sleepcentral.com