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Reservation ripoff

 
Resort Hotel
Atlantis Resosrt
Nassau, Paradise Island, Bahamas
BS
www.atlantis.com

I reserved a room at the resort for one night, for $498. When I found that the boat I was meeting in Nassau was arriving early, I called Atlantis to cancel the room. As I was calling six days ahead of time, I guessed there would be a penalty.


What I didn't figure on was that I would be penalized for TWO nights. The result: Canceling a one-night stay resulted in a penalty for more than I had paid. Here is the Atlantis logic:


Cancellation Fee -Atlantis - Royal Towers $200.00

Cancellation Fee -Royal Towers Terrace $419.00

Fee Adjustment -Due to Insufficient Payment ($120.82)

Total Fees $498.18


I never booked a room at the Royal Towers, but they charged me a cancellation fee for such a room anyway. Point is, they kept all of my $498.18 payment and told me to get lost.


To me, this is organized thievery.

From: Message Author (click here to email author)
Date: Wednesday, 29-Jul-09 17:39:01 CDT

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atlantis hotel
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