Dollar Alarm

Dollar Alarm will not cancel my service per contract. They will not give me a cancelation code. How can I get a refund of service already paid if they will not cancel the service. This is not right! Furthermore the name on the invoice I paid is Alarm Services out of Kirkland, Washington. They are using many, many other names and websites to do business. Why should a company need so many other names to do business? I want my service terminated and the year and half that I paid in advance should be refuned. Additionally they were negligent by not cancelling and not even using working phones when I was charged by the police for a false alarm. They should be responsible for their error and pay for that amount. Please help.

More details:

Dollar Alarm cost me $220 plus the monthly fee and hours of time with inadequate tech support. I spent hours on the phone with dollar alarm trying to get my alarm to let me in the house with a delay so the police would not be dispatched when I got home from work. Our village charges $110 per false alarm and the dispatch service that Dollar Alarm uses failed to cancel a false alarm that I call in. I thought I'd save a few bucks a month using this service. Instead I've paid in fines and embarassment. Plus paying for installation would have been worth waiting hours on the phone for them to trouble shoot the system. You get what you pay for is what my village said when I asked them to waive the fees. Yeah $220 plus the monthly fee. Do the math. Dollar alarm sometimes cancels false alarms and sometimes I guess the don't. On our last attempt to cancel the alarm the guy had a poor phone and could not hear me so he put me on hold. Then he never cancelled the call but told me that "Alls clear" after I gave him the password. Ouch! I feel like I was robbed.

Dollar Alarm has refused to discontinue our service so my alarm system has been hi-jacked. The certified letter to Alarm Services was refused and returned. And they will not give us a cancellation code. There contract reads we can cancel at anytime but they won't accept the certified letter or give the cancelation code. Is any of this even legal?