CREDIT CARD FRAUD !

Myself Dr mayank jain,working as surgeon with ESIC hospital NOIDA, a resident of NOIDA UP 201301, own a credit card of standard chartered bank since december 2008, ( card no was 5546232901576230-TITANIUM ) ..... when i checked my online card statement on 24th april 2009, to my great surprise there was a fraud purchase from my card at yatra.com, the online travel portal,air tickets worth of Rs 16,318 /- by someone unknown, on date 22nd april 2009.i immediately informed standard chartered bank phone banker and got the card blocked and dispute raised.local police here didnt register an FIR, they have just given me receipt of my application.

i was all the time in posession of my card till date and never ever shared the card details with anyone, the CVV NO is scratched and for online transaction master secure password has been activated since the beginning, even then i dont know how it happenned.

i have retrived all the details of the transaction from yatra.com and the person who did the crime booked the tickets on 22nd and flied the same day by kingfisher airlines before i could know anything.i called up yatra.com customer care and i was told that tickets were booked on 22nd april and travelled on the same day by kingfisher airlines from delhi to pune, passengers details as per records of yatra.com are as follows

passenger no 1--- praveen vinayak

passenger no 2--- indu vinayak

passenger no 3--- henna vinayak

Address-- M/56, nitikhand/2, indirapuram, ghaziabad.

phone no used for verification call--- 9958935423.

Following my dispute raising, the amount was credited to my credit account temporarily pending enquiry in the matter,

but now the amount has again been debited to my account and i have been told that the amount is payable by me.

Sir, the enquiry details received from bank confirm that the ticket was booked on internet using my card number.

the offenders have given address of ghaziabad to the travel portal yatra.com.

i have informed kingfisher airlines also regarding this matter but they are not taking action, and bank is now forcing me to pay the amount.

yatra people told me today that following my transaction dispute the bank has already debited the amount in question from there account on 7th july by charge back, but the bank is asking for the money from me also, i dont know whats the truth.

EMAIL- drmayankjain AT gmail.com

Comment On This

Hi

I wonder if I have an explanation for this. Today I was repeatedly asked by (a very nice )Yatra operative on the US phone line to email my credit card details to them. I was asked to take a digital photo of both sides of my credit card, then email the pictures along with a photocopy of my passport.

I refused to do this, as I said that email is not a secure network. Their online secure payment system only works if you have a billing address in either your destination or original country. So if you for example live in France, but are buying a ticked from America to India, you cannot use their secure payment system.

I then photocopied my card and faxed it, along with a copy of my passport to their office. Unfortunately they said that they could not read the card numbers properly.

I was then asked to type my credit card numbers into an email and send it to them.

Again I refused, saying that hotmail is definitely not secure for credit card details.

I felt a little uncomfortable for refusing, but I think that not refusing would have compromised my credit card security.

The moral of the story: NEVER put your credit card details in email in any form, even if asked to by a reputable company. It simply is not secure.