You Telecom

Dear Customer care

Just now I have received a call from You telecom by name Saranya and she is asking me what is the real problem/issue? It’s really pathetic and chaos. Hope you will take some corrective measure and confirm the status update.

Thanks & Regards

Shankar J S

From: Shankar J.S.

Sent: Thursday, June 18, 2009 8:51 AM

To: 'Customer Care'

Cc: rajkiran.deverapalli AT youtelecom.com

Subject: RE: Re:A/c No:191719

Dear Heena Parmar

Thanks for your prompt response and surprise to note that why there is a big communication from your end? Regarding this I have been interacting with your customer care by name Anand, Antony & Raja and they have confirmed to extend the downtime of 25 days provided If i have plans to renew this account i.e., with the same package for 6 months they are ready to extend the day another 25 days. Now you are telling a different story.

Well I am not trying to find fault with you & your team. Let me making it very clear since it’s a fault from your side first of all you give me the confidence by way of provide the 25 days first and thus enable the net connectivity then definitely will renew the same. Otherwise would request you cancel and arrange to take away your equipment which has been installed in our premises.

Hope this clarifies.

Thanks & Regards

Shankar J S

PS : Hope this account is in the name of mine ie,. Shankar but I don’t know why you people calling my residence & wife for the needful. Hence pls ensure whenever you want to clarify anything pls get in touch with me only for a better understanding and clarity.

From: Customer Care [mailto:customercare.chn AT youtelecom.com]

Sent: Wednesday, June 17, 2009 7:33 PM

To: Shankar J.S.

Cc: rajkiran.deverapalli AT youtelecom.com

Subject: Re: Re:A/c No:191719

Dear Mr.Shankar,

We thank you for writing to us and express your concern.

As discuss with Mrs.Shankar on phone (m)9841613060) this is to inform you that In lieu of the said downtime 4 days of service credit has been given to your account.

Your account is active on dated 17-Jun-2009, kindly check the connectivity , if you have any problem pls revert back to us on same.

Opening Balance Allocated Resources Used Resources Left

MBs 0.0 4096.0 3979.61 116.39

Hours 0.0 0.0 0.0 0.0

Days 0.0 92.0 88.0 4.0

We sincerely regret the inconvenience caused.

Assuring you of our best services always.

With Best Regards,

Heena Parmar

Customer Care

YOU Telecom India Pvt Ltd

"In our Endeavour to serve you better we earnestly request you to have all transactions with YOU Telecom done only through Cheque , drawn in favor of " YOU Telecom India Pvt Ltd" or through the online payment modes made available by the company . We strongly dis-approve of any cash payment to any of our employees or Indirect channels ."

----- Original Message -----

From: Shankar J.S.

To: 'customercare.chn AT youtelecom.com'

Cc: rajkiran.deverapalli AT youtelecom.com

Sent: Tuesday, June 16, 2009 10:02 AM

Subject: FW: Re: Net connectivity A/c No:191719

Dear Customer Care

Regret to inform you that inspite of my repeated reminders to the same person Raja regarding the extended renewal which has been committed by him. Whenever I call him he is asking me to speak to one Mr. Anand first and now he is telling that I have to contact Mr. Antony. I really don’t know whom to be contacted to resolve this issue. Hope you are aware that last time I had this issue for more than 25 days which I have expressed to your people that I have not literally used the internet during that time for which only he has given a commitment of extending the time well before the time of renewal which has not happen till today.

Now the internet got cut for which I have been following up with Raja from 10th onwards but all in vain. More than that I really got annoyed today morning because I have called his number and asked him that am I speaking to Raja the answer is no first then he is asking about my address which is very bad. Then he is telling that he has already spoke to Antony for the needful, hence I have been asked to get in touch with him. Needs your intervention for closing this issue asap.

Sorry for the inconvenience caused to you in this regard.

Thanks & Regards

Shankar J S

From: Shankar J.S.

Sent: Thursday, May 28, 2009 11:22 AM

To: 'customercare.chn AT youtelecom.com'

Cc: 'rajkiran.deverapalli AT youtelecom.com'

Subject: FW: Re: Net connectivity A/c No:191719

Dear Customer Care

At last y’day one person by name Raja has come and fixed the issue. Hopefully we should not come across this kind of issue here after. Well thanks for the response.

Regards

Shankar J S

From: Shankar J.S.

Sent: Wednesday, May 27, 2009 3:28 PM

To: 'customercare.chn AT youtelecom.com'

Cc: 'santanu.banerjee AT youtelecom.com'; 'rajkiran.deverapalli AT youtelecom.com'

Subject: FW: Re: Net connectivity A/c No:191719

Dear Customer Care

Regarding this I think I have made enough attempts to get your help for a permanent closure, but fyi till now it’s all in vain. Week ago somebody ( I think his name is Anand )has called and conveyed that they have rectified the issue at their end and he was trying to say that my system has to be checked for the same. Then I have asked him to help on this and for that without seeing the system he has told that it will be on a chargeable basis. Then I have requested him to confirm the same by mail. But for your kind information till now he has not either called me or confirmed the same by email or any way of communication.

Regret to inform you that inspite of my repeated reminders nothing has happened. Needs your intervention for a permanent closure. Hope you will understand the seriousness and raise up to the occasion. A line of confirmation is highly appreciated.

Thanks & Regards

Shankar J S

From: Shankar J.S.

Sent: Friday, May 22, 2009 11:33 AM

To: 'customercare.chn AT youtelecom.com'

Cc: 'santanu.banerjee AT youtelecom.com'; 'rajkiran.deverapalli AT youtelecom.com'

Subject: FW: Re: Net connectivity A/c No:191719

Dear Customer care

Till date no response. Kindly let me know when you can resolve this issue? As mentioned earlier since it’s a three months plan , fyi almost for the past 25 days internet connectivity is not working. Hope you will understand the situation. Needs your immediate attention for the needful. Kindly confirm.

Thanks & Rgds

Shankar J S

From: Shankar J.S.

Sent: Friday, May 15, 2009 12:38 PM

To: 'santanu.banerjee AT youtelecom.com'

Subject: FW: Re: Net connectivity A/c No:191719

From: Shankar J.S.

Sent: Friday, May 15, 2009 12:33 PM

To: 'santanu.banerjee AT youtelecom.com'

Subject: FW: Re: Net connectivity A/c No:191719

Dear Mr. Banerjee

Needs your intervention for the needful.

Thanks & Rgds

Shankar J S

From: Shankar J.S.

Sent: Friday, May 15, 2009 12:13 PM

To: 'customercare.chn AT youtelecom.com'

Subject: Re: Net connectivity A/c No:191719

The same below mentioned mail which I have sent it y’day. FYI till now no response from your end. Pls arrange to do the needful asap.

Thanks & Rgds

Shankar J S

Dear Customer Care

Fyi for the past 20 days ( approx ) the net got disconnected, since I was also out of station I was not very keen on bringing to your attention. Would request you look into this for the needful asap. FYI I think this is the third time I am coming across this kind of issue. Hope you will try to do something for a permanent closure, since my account is a six month package. And more over when its coming for expiry without any intimation you are disconnecting the net. Even though my usage is limited, I think when you need it if its not meeting the purpose then it’s a waste. Hope you will do something during my next time renewal. To the best of my knowledge I think there is some technical issue pertaining to the modem which you have installed in our premises. Kindly arrange to enable the net connectivity asap and confirm.

Thanks & Rgds

Shankar J S

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FYI, This has no meaning “Your account is active on dated 17-Jun-2009, kindly check the connectivity , if you have any problem pls revert back to us on same.

As on 17th net connectivity got disconnected.

Rgds

Shankar J S

From: Shankar J.S.

Sent: Saturday, June 20, 2009 2:45 PM

To: 'Customer Care'

Cc: 'customercare.mum AT youtelecom.com'; 'rajkiran.deverapalli AT youtelecom.com'; 's.shaan AT youtelecom.com'

Subject: FW: FW: Re:A/c No:191719

Dear Customer care

I think I am wasting my time as well your time. Till now nothing has happened and inspite of telephonic discussion all in vain. Kindly confirm whether you are planning to look into this or not? A line of confirmation is highly appreciated.

Thanks & Rgds

Shankar J S

98410 39596

From: Shankar J.S.

Sent: Thursday, June 18, 2009 4:16 PM

To: 'customercare.mum AT youtelecom.com'

Cc: 'rajkiran.deverapalli AT youtelecom.com'; 's.shaan AT youtelecom.com'

Subject: FW: Re:A/c No:191719

Dear Customer care

PFA the above which is self explanatory. Kindly arrange to look into this for a smooth closure. Sorry for the inconvenience.

Thanks & Regards

Shankar J S