Bad service and unethical

Do not use them! We had a tree fall on our home and used Custom Remodelers. He promised it would not cost us anything out of pockedt (he would make sure insurance and he were in agreement) and we would get a new deck (with railings). It is now a year later...the work is still not done. They are telling us that railings on the deck are not included (they said there is nothing in writing saying the railings were included), but the insurance company wants them on the stairs - so unless we pay out of pocket...we only have railings on the stairs (looks hideous). They drag their feet and are very difficult to work with. If you use them, GET EVERYTHING IN WRITING...as for me, I am never using them again and telling all I know not to use them.