National City's bad customer service

I opened a bank account for my kids about year and 1/2 ago and the person at NC told me that I had to open a checking for my kids since I didn't have $200 minimum to deposit. He fails to mention if there is no activity on the account after 6 months the account will be closed. So I found out the the money I deposited for my kids is gone. When I call to complain they tell me that I could have opened a savings for my kids with any amount. So because I wasn't given the savings account that I wanted I lost their money. So when I call to complain they say they will call me back...uh yeah never did call back. Nice... I could go back to the National City on Woodman and punch that guy (the one who set up the account more than the one who didn't call me back EVER)! Like it's not hard enough being a single mom and trying to do the right thing. THANKS NATIONAL CITY! I still bank with you for now, but I don't give good referrals anymore like I use to and won't.